Deposit Operations Specialist

• Process a wide range of deposit and electronic banking activities, including online and mobile banking support, debit card operations, wire transactions, remote deposit capture, bill payment services, and person-to-person payments
• Investigate and resolve operational exceptions such as chargebacks, fraud-related claims, stop payments, and account or debit transaction issues with accuracy and urgency
• Respond to customer and internal inquiries by identifying root causes, correcting issues, and ensuring a high standard of service throughout the resolution process
• Maintain detailed procedures, records, and supporting documentation to keep operational files organized and audit-ready
• Monitor work for adherence to banking regulations, internal controls, and security standards related to electronic funds transfers, funds availability, and consumer protection requirements
• Partner with business units, support teams, and third-party vendors to address operational needs, improve workflows, and support updates tied to regulatory or system changes
• Manage user access, reporting activities, and transaction records with close attention to accuracy, confidentiality, and policy compliance
• Assist with internal reviews, external examinations, and audit requests by preparing documentation and answering questions related to deposit operations processes

• 5+ years of hands-on experience, including at least 2 years of direct work in deposit operations within a banking environment
• Practical knowledge of electronic banking services such as online banking, mobile banking, debit cards, wire processing, remote deposit capture, bill pay, and P2P transactions
• Strong understanding of retail banking operations and applicable compliance standards, including Regulation E, funds availability requirements, consumer protection expectations, and information security practices
• Experience handling transaction processing, fraud claims, chargebacks, stop payments, and customer service issues in an operations setting
• Ability to create and maintain process documentation, preserve accurate records, and support audit or examination activity
• Proven skill in working collaboratively across departments and with external vendors to resolve issues and maintain operational effectiveness
• Strong attention to detail, sound judgment, and the ability to balance service quality with risk management priorities
• Familiarity with consumer banking environments
• exposure to call center metrics, credit card industry practices, criticality analysis, or consumer lending is a plus

Exposure to call center metrics, credit card industry practices, criticality analysis, or consumer lending

• Medical, vision, dental, life and disability insurance
• 401(k) plan