Deposit Operations Specialist

• Process a wide range of deposit and electronic banking activities, including online and mobile banking support, debit card operations, wire transactions, remote deposit capture, bill payment services, and person-to-person payments
• Investigate and resolve operational exceptions such as chargebacks, fraud-related claims, stop payments, and account or debit transaction issues with accuracy and urgency
• Respond to customer and internal inquiries by identifying root causes, correcting issues, and ensuring a high standard of service throughout the resolution process
• Maintain detailed procedures, records, and supporting documentation to keep operational files organized and audit-ready
• Monitor work for adherence to banking regulations, internal controls, and security standards related to electronic funds transfers, funds availability, and consumer protection requirements
• Partner with business units, support teams, and third-party vendors to address operational needs, improve workflows, and support updates tied to regulatory or system changes
• Manage user access, reporting activities, and transaction records with close attention to accuracy, confidentiality, and policy compliance
• Assist with internal reviews, external examinations, and audit requests by preparing documentation and answering questions related to deposit operations processes

• 5+ years of hands-on experience, including at least 2 years of direct work in deposit operations within a banking environment
• Practical knowledge of electronic banking services such as online banking, mobile banking, debit cards, wire processing, remote deposit capture, bill pay, and P2P transactions
• Strong understanding of retail banking operations and applicable compliance standards, including Regulation E, funds availability requirements, consumer protection expectations, and information security practices
• Experience handling transaction processing, fraud claims, chargebacks, stop payments, and customer service issues in an operations setting
• Ability to create and maintain process documentation, preserve accurate records, and support audit or examination activity
• Proven skill in working collaboratively across departments and with external vendors to resolve issues and maintain operational effectiveness
• Strong attention to detail, sound judgment, and the ability to balance service quality with risk management priorities

Exposure to call center metrics, credit card industry practices, criticality analysis, or consumer lending

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan