Deployment Strategist Job at Serval (San Francisco)

Deployment Strategist

Serval

Location:
United States , San Francisco

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

200000.00 - 300000.00 USD / Year

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Job Description:

As an early Deployment Strategist, you’ll own the end-to-end customer journey, from initial implementation through adoption and expansion. There’s no playbook yet. You’ll design and deliver tailored implementations for each customer, tackle problems that matter to their business, and apply those learnings to shape Serval’s product and Deployment Strategist model. You’ll need to be deeply hands-on and comfortable wearing many hats, from debugging and shipping features using code and no-code tools to jumping on a call to explain tradeoffs to non-technical audiences. The right person for this role thrives in ambiguity and brings a strong blend of technical depth and customer obsession.

Job Responsibility:

Own customer onboarding end-to-end, designing and delivering implementations that align Serval to customer workflows and goals
Conduct training sessions and create documentation that helps customers become self-sufficient with Serval’s technology
Design and execute migration plans that minimize disruption and ensure seamless adoption of Serval’s platform
Serve as the primary technical resource post-sale, troubleshooting issues and advocating for customer needs internally
Partner with Engineering, Sales, and Marketing to turn customer insights into product improvements and scalable processes
Modify production code to fix bugs and build features to extend the product’s capabilities to meet customer needs
Identify and support expansion opportunities by demonstrating additional value and partnering with Sales on renewals and growth

Requirements:

Degree in Computer Science or a related technical field
2+ years of experience in an engineering role, ideally with close customer interaction (e.g., Product Engineer)
Experience investigating production issues by analyzing code paths, database state, API requests and responses, leveraging infra and browser dev tools
Understanding of APIs and RESTful concepts
IAM knowledge
SQL for data analysis
ability to read and troubleshoot production code in customer-facing environments
Deep appreciation for delivering high-quality user experiences
Capable of translating complex technical concepts to both technical and non-technical stakeholders

Nice to have:

Experience in an early-stage startup environment
Experience writing production code
Familiarity with IT, security, or service management domain

What we offer:

Offers Equity
comprehensive health coverage
flexible PTO
daily lunches and snacks
onsite gym access
regular team events and offsites

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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