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At NetApp, we help customers turn operational complexity into opportunity through intelligent data infrastructure. Our success depends on the reliability and predictability of our cloud services, and that begins with disciplined release management, strong change governance, and seamless coordination across engineering teams. We are seeking an Deployment Manager to support release execution activities across a cloud storage service. In this role, you will contribute to safe and timely production deployments by ensuring that release processes and change management workflows are executed with high quality and attention to detail.
Job Responsibility:
Assist in coordinating release preparation and handoff activities across engineering teams
Ensure required pre‑release inputs (e.g., configuration merges, build validation, dependency readiness) are complete before releases enter staging or production pipelines
Support the queuing and tracking of releases in CI/CD pipelines, monitoring for progression, blocks, or delays
Prepare change requests with accurate build data, affected components, justification, and required details
Conduct first‑pass validations of change requests to ensure completness, and compliance with evolving partner rules
Route change requests to appropriate approvers and monitor the approval chain, escalating when delays occur
Support routine renewal/update cycles for deployment that are exempt from rigorous change management processes
Coordinate across engineering teams to facilitate production deployments
File and track support cases and bug reports as required to initiate or unblock deployments
Monitor deployment progress, track success/partial‑success/failure signals, and capture notes for follow‑up
Assist with retry workflows by incorporating updated build numbers and ensuring corresponding change requests are filed correctly
Prepare and share deployment updates in the appropriate communication channels and meetings
Update dashboards and Confluence pages to reflect current deployment status, release progression, and changes in readiness criteria
Summarize key updates for recurring release syncs and engineering review meetings
Maintain accurate records of operational activity, approvals, and changes to support incident reviews and retrospectives
Maintain internal documentation for change request submission, release handoff and deployment workflows
Identify recurring gaps in release inputs, late configuration merges, or missed readiness tasks and help propose procedural improvements
Generate a backlog of improvements, prioritize improvements based on impact and drive for desired outcomes
Assist in implementing process refinements recommended by senior engineering and production leaders
Participate in retrospectives and governance forums, capturing action items and updating documentation accordingly
Requirements:
3+ years of experience in software, operations, program coordination, or a technical support role
Strong attention to detail, organizational skills, and ability to manage multiple concurrent tasks
Effective written and verbal communication across technical and non‑technical audiences
Experience working with ticketing, workflow, or change management tools (e.g., ServiceNow, Azure DevOps, EV2, Jira)
Interest in cloud services, production operations, DevOps practices, and reliability engineering
Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience
Nice to have:
Experience with Python and/or Powershell automation
Familiarity with release pipelines, deployment workflows, or change governance (R2D/SafeFly experience a plus)
Exposure to Azure, cloud computing concepts, or distributed systems