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IAG GBS Logo IAG GBS · Sales

Department Supervisor

United States, Concord 20.65 - 24.37 USD / Hour · Job Posted December 09, 2025
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Job Description

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Job Responsibility

  • Support the total OMNI customer experience
  • Ensure visual and commercial curation according to global guidelines
  • Represent the H&M brand positively during customer interactions
  • Be aware of department's strengths and identify commercial opportunities
  • Ensure customer service is provided in all areas of the store
  • Ensure team actively promotes and sells products
  • Follow up that team actively promotes Customer Loyalty App & in-store sustainability initiatives
  • Ensure correct routines in fitting room and checkout
  • Ensure all admin routines for people and operations are handled correctly
  • Keep up-to-date with fashion scene, trends, competitors, etc
  • Ensure team provides product and fashion knowledge
  • Retain and share knowledge and skills with the Store team
  • Collaborate with in-store Visual Merchandiser team
  • Give & receive feedback with colleagues
  • Regular communication to store colleagues
  • Ensure all procedures, routines, and legal requirements are followed
  • Secure a clean and tidy sales floor and back of house
  • Ensure high fashion quality, visual and commercial product presentation
  • Secure good stock levels
  • Ensure the full garment cycle is according to standards
  • Upkeep & follow best practice for in-store OMNI Services & tech services/tools
  • Secure maintenance of price signs
  • Updating & upkeep of BOH Areas
  • Responsible for opening & closing of store daily

Requirements

  • Emerging leader who enjoys taking responsibility
  • Ambitious
  • Effective communicator
  • Supportive
  • Analytical solution finder
  • Capable of working with numbers and managing statistics
  • Achievement-oriented
  • Motivated by performance and competition
  • Truly customer centric

What we offer

  • 25% Staff Discount
  • Medical, Pharmacy Vision and Dental Coverage
  • Employee Assistance Program
  • Vacation, Wellness, Holiday and Parental Pay
  • 401K
  • Commuter Benefits, Health and Dependent Care FSA
  • Additional Voluntary Benefits
  • Staff discount card usable on H&M Group brands
  • Included in H&M Incentive Program (HIP)
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