Department Services Coordinator II

• Provide essential general office and clerical support within a specific location
• Perform clerical tasks, utilizing basic office equipment and computer terminals
• Utilize the AIDET principle to communicate with others, with a focus on patients and their families
• Provide all patient/customer reception services for the outpatient rehabilitation programs: Answering/managing a multi phone line system
• Greets customers, directs them where to wait, notifies correct staff when their patient is ready, and manages sign in process
• Collects, posts, and handles payments and co-pays as appropriate
• Reconciles cash daily
• Schedules new and current patients to meet patients' time needs
• Arrange for patient rides following treatment, if needed
• Emergent 911 calls as needed for seriously-ill patients
• Notifies appropriate staff of cancelled appointments
• can referrals
• Schedules initial and on-going appointments and evaluations with the proper program following the program referral matrix
• Pre-registration of all patients in the appointments pro system
• Assists with calling insurance carriers and employers for reauthorization prior to making follow up appointments
• Performs electronic scheduling of varied therapies, tracking/acquiring pre-authorization, including coordination of other required tests done by other units, notifying security of in custody patients

• Two years of experience in a medical office setting, with full scope of reception, electronic scheduling, filing, and multi-line phone skills
• College degree, and Proficiency working with window based computer systems, Excel, Outlook, and word experience, upon hire
• First Aid, upon hire

medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings