Department Manager Job at JD Sports Fashion (Clydebank)

Department Manager

JD Sports Fashion

Location:
United Kingdom , Clydebank

Category:
-

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.

Job Responsibility:

Support the Store Manager lead and motivate a high performing, highly engaged team
Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations
Develop store teams through internal development programme to support future talent and career pathways to help us grow our business
Uphold a store that is safe and compliant operating environment for all colleagues and customers
Deliver our financial results in line with or in excess of company targets
Support other retail management duties where required
Act as the point of contact for colleagues in the manager’s absence
Provide excellent customer service, addressing inquiries and resolving complaints professionally
Help manage day-to-day operations, including opening and closing procedures
Support cash management tasks, such as processing transactions and reconciling tills
Participate in hiring, onboarding, and training new employees
Provide feedback and coaching to colleagues to improve performance
Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity

Requirements:

Great coaching, mentoring and team building skills that drives team performance
Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills
At least 2 years management experience, preferably in a similar format of retail
Experience of effectively prioritising and delegating workload to achieve team goals and objectives
A proven record of successfully promoting and growing a brand or service in the local community
A passion for customer service and a proven record of delivering excellence in this area
Be able to demonstrate the ability to improve store performance & standards through effective planning
Robust working knowledge of retail KPI’s and the proven ability to control costs, increase sales and improve the customer experience
Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities
Leads with a plan/do/review mindset
Confident and clear decision maker
Communicates in a way that inspires and engages
Strives to be better
Resilient and positive attitude even under pressure
Takes personal responsibility
Lives and breathes our values
Passionate about developing teams
Committed to two-way, clear, and honest feedback
Builds great relationships

What we offer:

Discretionary bonus schemes
Company discount off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
Access to digital health and well-being services through our benefits platform (TELUS Health)
Health cash plans
Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
Discounted Gym memberships at JD Gyms
Access to colleague networks, to share lived experiences and support initiatives that drive positive change
Opportunities to volunteer and contribute to JD Foundation
Employer engagement forums to help influence positive change
Incremental Holiday Allowance