Department Manager

• Take care for your department goals in every channels and secure that your action plan ensures the country priorities for your Home responsibility Furnishing Business are implemented in your store
• Ensure the shop is in excellent shape as new and always fully and efficiently stocked with the four merchandising basics in place, and that the IKEA product range is presented in ways that inspire and satisfy customers in every touch points
• Apply actively sales steering to department’s top-selling products, prioritised products, and IKEA service products in every channels, with the correct forecasting and phase-in/phase-out, to maximise sales and long-term profitability
• Be brave on commercial opportunities or threats to face a fast-changing business environment by monitoring the main KPIs, evaluating relevant input from your local market, investigating local customer needs and their feedbacks in all the channels and analysing stock availability
• Be an active speaking partner with your Store Commercial team and your Central Team in the HeadQuarter to have an effective collaboration between units and central function, by keeping an active eye on the competition and sharing best practises and proven solutions
• Proactively work with Staff Planning department to have the right number of competent co-workers in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors, to plan and offer a professional service with a core area approach in mind
• Recruit, onboard & develop your team, its individual members, and their talent to have engaged co-workers and ensure a succession planning
• Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA

• A strong passion for selling and for exceeding customer expectations
• Broad knowledge of sales techniques and the competition
• Ability to make things happen, priorities and make decisions by championing flexibility, speed and simplicity
• Ability to identify business opportunities and to create a high commercial performance and measure performance of output and capture learnings to improve planning and performance moving forward
• Good knowledge of Italian and English

Inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, pregnancy and ability