This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Department Manager you will be responsible for the own bought and concession department and strategy, supporting concession businesses, motivating the team to exceed sales targets, managing and leading the team, ensuring compliance, achieving stock loss KPI, liaising with VM and B&M teams, and maintaining high standards.
Job Responsibility:
Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights
Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise
Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges
Manage and lead your team giving regular feedback and coaching
Act upon information and feedback from across the business
Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures
Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training
Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback
Keep consistently high standards in your department through the completion of daily floor walks and checks
Requirements:
Commercially minded with an understanding of numbers and sales targets
Collaborative with strong relationship-building skills
Retail expert accustomed to customer-focused, fast-paced/high volume environments
Good communicator with a friendly and confident manner
A leader capable of motivating and inspiring a team
Adaptable with prioritization skills
Proactive in planning for weeks, months, and seasons ahead
An example of company values, a trusted and respected colleague