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The Department Manager will oversee the sales, team, and operation a product department within the boutique. This position will be responsible for driving sales and the team’s performance through the coaching, development, and reinforcement of the company standards.
Job Responsibility:
Partner with Assistant Store Director & Store Director to align on corporate initiatives, team development, Employee Relations, product training, and operations
Manage the salesfloor through consistence presence providing an exceptional client experience
Responsible for Opening/Closing boutique and POS to operational and loss prevention guidelines
Develop and implement strategic actions plans to maximize department sales and client engagement that align to the boutique’s overall performance goals
Drive the department sales goals, KPI’s and team performances by coaching to Brilliant Basics principles
Analyze sales reports on daily, weekly, monthly basis to ensures the department is on track to achieve and exceed quantitative and qualitative goals
Responsible for staying informed and keeping the team updated on product related information such as stock availability and technical changes
Manage communication to Buying team related to business trends, client requests, and product feedback
Manage and support on escalated client issues in partnership with Store Director, Client Services and Operations team
Ensure department visual standards are maintained in the department to Visual Merchandising and Loss Prevention guidelines
Partner with Operational team on weekly cycle counts and inventory discrepancy reporting to maintain low shrink levels
Responsible for upholding Operational Guidelines to ensure compliance and successful store Audits
Demonstrates a sense of leadership and ownership of the boutique through in-depth knowledge of all policies and procedures
Develop strong working relationships with management team, corporate partners, and other boutiques
Other duties as assigned by management
Requirements:
Bachelor’s degree, preferred
Minimum 3-5 years’ retail experience
Minimum 2 years’ experience in retail management capacity
Experience managing a team of 5 or more
Ability to maintain calm under pressure in a fast-pace environment