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The General Merchandise Department Manager is accountable for the successful day-to-day operation of the General Merchandise Department. This includes the implementation of company standards, protection of company assets, attention to maintaining a local competitive position, and the development and training of staff. The incumbent supports the rest of store management team and fosters positive customer relationships.
Job Responsibility
Provide excellent customer service and deliver on the Value Offer
Schedule staff to maximize customer service and fulfill business needs
Manage the General Merchandise Hardlines Department to maximize sales and grow profits
Ensure that the daily operating disciplines, as described in the Best Practices Manual (Retail Basics) are consistently met
Ensure operating goals are met by monitoring performance, following merchandizing practices, supporting promotions, maintain operational standards, and controls
Support, train, and develop staff
Participate as a key member of store team, providing leadership to store team and support to the Store Manager
Requirements
Strong customer service skills
3+ years of management experience in general merchandise retail
Record of bottom line and sales results in previous roles
Strong knowledge of general merchandise operating principles
Ability to interpret a variety of instructions both verbally and orally