Department Manager Focus Customer Experience Job at Inditex (Frankfurt)

Customer Experience Manager

We are seeking a dedicated and results-driven Customer Experience (CX) Manager t...

Location

United States , Garden Grove

Salary:

80000.00 - 120000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

5+ years of experience in a Customer Experience (CX), Customer Success, or Operations role, with a proven track record of designing and implementing successful CX programs
Expert proficiency in CX measurement tools (e.g., Qualtrics, Medallia, Zendesk) and the ability to conduct deep quantitative and qualitative analysis of customer data
Experience within the Automotive, Commercial Vehicle/Fleet, B2B Technology, or high-value capital goods industries is highly preferred
Exceptional written and verbal communication skills, with proven experience influencing cross-functional teams and presenting to executive levels
Demonstrated ability to manage complex, multi-stakeholder projects from concept through execution

Job Responsibility

Design and execute core CX processes across the commercial EV truck lifecycle—from inquiry and purchase through delivery, service, and ongoing support
Map the customer journey across Sales, Delivery, Service, and Support to identify pain points and opportunities for improvement
Coordinate dealer readiness, delivery scheduling, checklists, and cross-functional handoffs to ensure every commercial EV delivery is executed accurately and on time
Own and manage the Voice of the Customer (VOC) program, utilizing tools like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys
Analyze customer feedback, operational data, and market research to derive actionable insights and quantifiable CX metrics
Partner closely with Service Operations, Product, Sales, and other teams to implement process changes that directly address customer needs and reduce friction
Lead projects focused on improving turnaround times, field interactions, and overall service consistency
Represent the customer in internal discussions, ensuring operational decisions consider downstream customer impact
Support the development of standards and guidelines for customer-facing communication
Work with Training/People teams to embed CX principles into onboarding and ongoing education, helping reinforce a customer-first mindset across departments

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Fulltime

Customer Service and Solutions Manager

The Customer Service and Solutions Manager is responsible for leading and furthe...

Location

United States , Gaithersburg

Salary:

100.00 - 115.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

B.A. or B.S.in Business, Communications, or related fields or equivalent work experience
5+ years of relevant experience in Customer Care, Contact Center Management, or Customer Experience roles
Proven experience managing or supervising customer service teams and supporting their growth and performance
Experience scaling customer care operations and implementing process improvements to enhance service quality and efficiency
Strong ability to manage multiple priorities, adapt quickly to changing customer needs, and respond effectively under pressure
Highly collaborative and organized, with strong communication and presentation skills
Excellent project management abilities with attention to detail, timelines, and service quality
Demonstrated problem-solving and analytical skills, with a focus on identifying customer pain points and implementing actionable solutions
Proven ability to lead, coach, and develop employees to enhance skills, engagement, and overall performance
Ability to track and interpret key customer service KPIs (such as response time, resolution rate, and customer satisfaction) to inform strategy and improve outcomes

Job Responsibility

Build and maintain a strong sustainable team by attracting, developing, rewarding, and retaining talent
Cultivate a cohesive partnership between in-house and outsourced customer care teams to optimize performance, consistency, and customer satisfaction
Foster a culture of continuous learning, collaboration, and accountability
Refine and optimize workflows and processes to ensure a seamless, high-quality customer experience
Oversee customer interactions across phone, email, and chat to ensure consistency in timely, accurate, and effective responses
Set and uphold service standards (SOPs and KPIs) that emphasize quality, efficiency, and customer satisfaction
Analyze customer feedback through various channels and trends to identify opportunities to improve the overall customer experience
Partner with other departments – such as Sales, Account Management, Product, and other groups within Operations – to understand the full customer journey and align support efforts with company goals
Leverage quality systems and technology to drive efficiency, accuracy, and continuous improvement
Support change management initiatives as the department and organization evolves to meet growing business needs

What we offer

Mission-Driven Impact
Growth and Development
Work-Life Balance
Enjoy flexible work options, generous PTO, and wellness support
Inclusive Culture
Competitive Benefits: Receive competitive pay, comprehensive benefits, and employee recognition

Fulltime

Customer Service Manager

Reporting to the Watchman, the Customer Service Manage will be responsible for t...

Location

United Kingdom , Handy Cross

Salary:

Not provided

Egis in the UK

Expiration Date

Until further notice

Requirements

Customer focused correspondence management
Defence of Claims (Insurance) or similar
Proven experience in a supervisory or team leadership role within a fast-paced operational environment
Working knowledge of National Highways Network Event Management System (NEMS)
Excellent communication and interpersonal skills, with the ability to motivate and guide a team
High attention to detail and accuracy in data handling and reporting
Ability to remain calm and decisive under pressure
Proficient in MS Office Suite, including Excel, Word, and SharePoint
Strong organisational and time management skills
A proactive approach to problem-solving and continuous improvement

Job Responsibility

Management and processing of all 3rd Party correspondence/Enquiries/Red claim(s) from receipt to closure
Manage the NCC Shift Rota to maximise efficiencies and minimisation of costs
Manage and support a team of Network Control Operators in delivering their core duties effectively
Monitor team performance and ensure compliance with National Highways standards and internal procedures
Provide operational oversight during shifts, ensuring incidents, claims, and enquiries are managed promptly and accurately
Act as first point of escalation for complex or high-impact incidents, customer enquiries, and abnormal load notifications
Coordinate workload requirements to support the 24/7 operational requirements
Training, onboarding, and continuous development of team members
Review and validate reports, KPIs, and data submissions before escalation to management
Ensure timely and accurate booking of Roadspace via NEMS and support planning compliance

Manager of Customer Advocacy

This role supports the organization by managing and handling, for all company br...

Location

United States , Tulsa

Salary:

Not provided

avisbudgetgroup

Expiration Date

Until further notice

Requirements

High School diploma required
Bachelor’s degree is preferred
Car rental industry experience /ABG experience is preferred
Minimum of 5 years of customer service/contact center experience
5 or more years of management experience in a similar business operation
Strong leadership, customer service, decision making, and problem-solving skills
Strong analytical and organizational skills
Proficient PC skills, including MS Word, Excel, Outlook, and PowerPoint
Ability to work with all levels of management throughout ABG globally
Ability to manage confidential situations that require “attorney-client privilege” treatment

Job Responsibility

Initiate investigations to determine root cause of potential/actual legal allegations
Partner with all levels of organization/management to gather data and facts related to the allegations
Assimilate and analyze the data received to make appropriate recommendations to legal department for ultimate resolution
Responds directly to customers on behalf of the organization, to handle highly sensitive customer issues
Leads and manages the activities of the internal Customer Service departments such as social media, Phone, Email, Executive Response and Partner Support
Facilitate escalated customer service issues received from senior leadership team, Integrity Hotline, Public Relations, Legal, Customer Service, Field Operations and Damage/Claims department
Interact with various licensees to determine right way of responding, review policy issues that impact licensee operations
Provide suggestions to help them comply with ABG and yet have a successful business operation
Intervene with licensee operations, licensee and field operations to help resolve disputes, such as adjustments
Ensure compliance with the ABG and Department of Justice agreement, related to disability services

What we offer

Paid time off
401K retirement plan with company matched contributions
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
Contribute up to $260 as a tax free benefit for public transportation or parking expenses
Employee discounts, including discounted prices on purchase of Avis / Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

Fulltime

Customer Service Manager

Dynamic leadership role in customer service operations, driving customer service...

Location

United Kingdom , Dartford

Salary:

40000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a customer service management role, ideally within the manufacturing sector
Strong leadership skills with the ability to inspire and motivate a team
Excellent communication and interpersonal skills
A strategic mindset with a focus on customer satisfaction and retention
Proficiency in CRM software and Microsoft Office Suite

Job Responsibility

Leading and mentoring a team of dedicated customer service representatives
Developing and implementing customer service strategies that align with company goals
Ensuring high levels of customer satisfaction through effective communication and problem-solving
Analysing customer feedback to continuously improve services
Collaborating with other departments to address customer needs and streamline processes

What we offer

25 days holiday + bank holiday
Closing office over Christmas
Parking on site
Pension scheme
Free lunch
Opportunities for professional development and career advancement
Supportive environment
Workplace culture that encourages creativity and celebrates achievements

Fulltime

Customer Relations Manager

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

South Korea , Busan-Si Gijang-Gun

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Management and Leadership skills and values that reflect IKEA values
Passion for identify and developing talents and leadership
Understanding of profit and loss and how to affect its result through departmental actions
Ability to create and work on business plans, budgets and goals, using strategic thinking
Ability to engage people by creating passion for your plans
Passion for customers and act to ensure a positive shopping experience
IKEA values truly reflect personal values
Ability to lead business through people
Enjoy working in a fast-paced and future-oriented retail environment
Passion for home furnishing, people's life at home and IKEA range of products and services

Job Responsibility

Recruit and train strong store CR team of passionate IKEA ambassadors
Establish smooth and efficient working processes and routines for the new store
Speaking partner for retail establishment team in regards to future store operations and safety & security agenda
Contribute establish IKEA brand in the new market ensuring strong connection with the local needs of many people
Drive a customer-focused culture throughout the complete market and secure an overall inspiring shopping experience
Influence the unit management team with customer insights that will allow it to base business decisions on customer expectations
Responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment
Support commercial initiatives and priorities before, during and after the shopping experience
Establish and maintain service agreements with internal stakeholders and external partners
Ensure the building of business competence by supporting managers and team leaders in setting and working on relevant goals and agreed development plans

Fulltime

Enterprise Customer Success Manager

LearnUpon is looking for a Enterprise Customer Success Manager to join our team....

Location

United States , Salt Lake City

Salary:

Not provided

LearnUpon

Expiration Date

Until further notice

Requirements

Drive and energy
you enjoy the challenge of working in a fast-paced, high-growth environment
Self-motivation with a high attention to detail and ability to multitask
Great account management and problem solving skills
Collaborative working practice and a strong focus on open communication
A strong track-record of success in past roles working with enterprise customers and developing trusted, consultative relationships
Good judgment in analysing information to make confident decisions
3-5 years consulting, account management or customer success experience, preferably in software
Excellent communication and presentation skills, the ability to leverage different communication channels including in person, email, and webinar
Excellent organizational skills and the ability to focus on current customer needs while anticipating future opportunities

Job Responsibility

Learn the full range of LearnUpon technology to be able to identify how this fits our customer’s needs
Manage a book of high-value enterprise customers within the Enterprise Success team
Partner closely with enterprise customers to understand their needs and act as their trusted advisor, helping to shape and deliver a robust ongoing plan to achieve their goals using LearnUpon
Partner with Onboarding Specialists to ensure a seamless transition post-launch
Ensure customers identify goals and metrics for their learning programs and guide and advise them to meet those goals
Identify opportunities for customers to expand the value they get from LearnUpon e.g. other departments or use cases to train both employees and customers
Be the voice of the customer for our product development team to help make LearnUpon even better
Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line

What we offer

Competitive salary and company ESOP
Comprehensive private health insurance scheme and 401k
25 days PTO + 1 annual company wellness day off
Work in a fun and supportive environment with regular team events
Excellent career progression

Fulltime

Customer Service Manager

My client, who I know very well, is seeking a passionate and driven Customer Ser...

Location

United Kingdom , Kingston Upon Thames

Salary:

45000.00 - 50000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a Customer Service leadership role managing a team of direct reports
A background in customer service, logistics, or project management is a plus
Comfortable working with data and presenting insights effectively
Strong user of Excel and Power BI is desirable
Excellent command of English is essential
Knowledge of Swedish, Norwegian, or Danish is a bonus
Exceptional interpersonal and communication skills
A customer-focused mindset
Resilience in handling objections

Job Responsibility

Lead and Inspire: Manage and motivate an on-site and remote Customer Service team, ensuring performance objectives are met while maintaining high standards of quality and compliance
Stakeholder Collaboration: Build and maintain professional relationships with internal stakeholders, distributors, and partners to enhance the overall customer experience
Data-Driven Insights: Monitor KPIs and performance metrics, taking proactive actions to improve efficiency and share insights
Team Development: Support recruitment and retention efforts while conducting regular performance reviews and coaching sessions to foster a high-performing team
Compliance and Best practises: Ensure adherence to company policies, SOPs, and regulatory requirements, collaborating with other departments for continuous improvement

What we offer

Medical insurance
Pension
Life assurance
Bonus incentive
25 days plus BH
Fantastic facilities including pay day pastries

Fulltime

Department Manager Focus Customer Experience

Inditex

Location:
Germany , Frankfurt

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 16, 2026

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Job Posted:
January 16, 2026