Department Manager Focus Customer Experience Job at Inditex (Frankfurt)

Customer Experience Manager

At this organisation, they pride ourselves on thier unwavering commitment to qua...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in premium or luxury retail and eCommerce customer service
Comfortable working autonomously, with a high level of ownership and accountability
Previous experience managing a customer service team, with a vision for scaling the function
Confident in delivering highly personalised service to VIP clients
Background in luxury personal shopping or VIP sales is a plus
Exceptionally organised, detail-focused, and calm under pressure
A natural communicator with excellent written and verbal skills, sensitive to brand tone
Professional, personable, and service-driven, with a genuine passion for fashion and craftsmanship

Job Responsibility

Deliver exceptional customer service to a global clientele across email, phone, and digital platforms
Manage all customer inquiries, orders, aftersales support, and issue resolutions with professionalism and care
Provide confident product knowledge and styling guidance to support sales and boost client confidence
Build and maintain long-term client relationships, ensuring a considered experience from start to finish
Serve as a trusted contact throughout the eCommerce conversion funnel, facilitating informed decision-making
Ensure all communications resonate with our brand values and commitment to excellence
Collaborate with eCommerce, Retail, and other teams to create a unified customer experience
Proactively manage ongoing inquiries and orders, tracking them effectively
Share insights on customer service performance in weekly meetings and prepare structured monthly reports
Lay the groundwork for future growth of the Customer Service department, establishing processes and best practices

Fulltime

Customer Experience Manager

The Customer Experience Manager will be a liaison- sharing metrics and reporting...

Location

United States , Mt. Pleasant

Salary:

45000.00 - 62000.00 USD / Year

ResMed

Expiration Date

Until further notice

Requirements

Passionate about customer service, with strong problem-solving skills focused on identifying and putting in place solutions for customers
Computer literate and proficient in using MS office programs
Analytical Thinker: Ability to solve issues quickly and effectively through a methodical, systematic approach
Must have excellent attention to detail and an understanding of how to investigate and troubleshoot issues and find workarounds
The ability to work in a fast-paced environment
Strong ethics and a high level of personal and professional integrity
An effective communicator with strong oral, written, and persuasive skills and the capability to deal with people at all levels in the organization
Exceptional organizational skills with a high level of attention to detail and the ability to multitask
Self-starter, results-driven, highly motivated, high energy
Brightree software and/or DME Billing Experience

Job Responsibility

Build and foster strong relationships with customers and business partners
Onboarding new customers to RCM which includes organizing all onboarding calls and focused calls with Operational teams and providing necessary Go Live details to the Analytics team for customer setup
Manages all email communication and Salesforce cases created by customer and RCM Operations teams regarding assigned customer base
Performs Monthly Business Analysis around RCM related performance for assigned customer base: Including but not limited to- Denials Analysis/Trending, Outstanding Sales Orders, Unposted Deposits, AR Aging, AR Activity Trends
Attend internal Operations meetings with teams regarding outstanding issues/questions regarding assigned customer base
Keeps RCM Enabled Payer List Updated Monthly
Provides leadership and motivation by addressing clear expectations, communicating specific performance feedback to the Operations teams, to ensure timely and thorough performance reviews using internal measurement/monitoring standards
Assist Customers and RCM Operations with End of Month Processes to ensure timely closure of customer GL Periods
Collaborates with worldwide resources to ensure effective knowledge, information sharing, and quick resolution of service performance issues
Collaborates with all departments on any process gaps and initiates discussions for resolution

What we offer

comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members

Fulltime

Customer Experience Manager

Williams Motor Group is seeking an experienced Customer Experience Manager/ Seni...

Location

United Kingdom , Stockport

Salary:

36000.00 - 40800.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven leadership experience in the motor trade
Strong customer service and complaint resolution skills
Excellent organizational and time management skills
Knowledge of technical service processes and warranty procedures
Ability to build positive relationships with customers and colleagues

Job Responsibility

Meet and exceed customer expectations in a service-focused environment
First point of contact for customer complaints, resolving issues promptly
Organize and prioritize service work to meet targets
Manage service advisor team and allocate customers accordingly
Collaborate with other departments to achieve objectives
Stay updated on technical developments and warranty procedures
Maintain a clean, professional working environment
Carry out follow-up, upselling, and prospecting to build service volume
Ensure adherence to company service standards and processes
Oversee daily operations of the service desk

What we offer

Up to 27 days Holiday
Employee assistance programmes
Wellbeing courses
Medicash Healthcare
Pension scheme
Life assurance cover
Employee reward & recognition schemes
Annual children’s Christmas party & staff party
Staff discounts
£1,000 referral award

Fulltime

Department Manager Focus Product

Department Manager with focus on product (m/f/d) in full time (37,5 h/Week) for ...

Location

Germany , Berlin

Salary:

Not provided

Inditex

Expiration Date

Until further notice

Requirements

Positive attitude and exceptional hands-on mentality
Professional experience as a leader in retail
Up to date with latest fashion and competitor trends via social media, blogs, and apps
Outstanding organizational talent and excellent communication skills
Analytical skills for evaluating KPIs
Ability to support management team in key decisions considering sustainability and social responsibility

Job Responsibility

Main point of contact for information regarding changes in store appearance, coordination, and implementation of central commercial strategies
Monitor KPI analysis to keep budget and sales targets in focus and derive appropriate measures
Monitor fashion trends and plan/manage product placement for seasonal and collection launches and sales
Collaborate with Visual Commercial team to ensure optimal product presentation and support store redesigns and promotional areas
Contribute to strengthening market position through passion for products and support management team in strategic decision-making
Motivate team members with positive attitude and strong communication skills
Ensure excellent customer service through product knowledge, trend awareness, and use of new technologies

What we offer

30 vacation days per year
Attractive remuneration package including vacation and Christmas bonuses
National and international development opportunities
25% staff discount on all INDITEX brands
Language learning offers
Deals with cooperation partners like Urban Sports Club
Free period items in every store
Family start time for partners at birth or adoption

Fulltime

Customer Experience Specialist

We are looking for a Customer Experience Specialist to support customers and int...

Location

United States , Overland Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in call center or customer service support roles
Strong written and verbal communication skills, including clear and effective email correspondence
Ability to manage account inquiries, research discrepancies, and enter information accurately into multiple systems
Comfortable working across several browser windows and applications at the same time in a fast-paced environment
Demonstrated ability to de-escalate customer concerns and maintain a calm, solution-focused approach
Strong attention to detail with the ability to complete administrative and account-related tasks accurately and on time
Commitment to meeting performance metrics, service level expectations, and quality standards
Reliable, detail-oriented, and adaptable team player with a positive attitude and willingness to learn

Job Responsibility

Build strong relationships with customers, clients, merchants, and internal teams to deliver a high-quality service experience and encourage continued program engagement
Respond to inquiries, concerns, and service requests through phone and email while providing clear information and timely follow-up
Calm difficult situations with professionalism, resolve routine issues directly, and direct complex or unresolved matters to advanced support teams or leadership when needed
Document conversations, issues, and outcomes thoroughly in the company system to maintain accurate service records
Complete daily operational work such as preparing billings, updating accounts and user profiles, processing onboarding activities, and sending approvals or confirmation messages
Support program communications by creating and distributing launch-related announcements and other customer-facing updates as assigned
Meet established performance expectations, including service levels, quality standards, and productivity goals set by the department
Take part in training sessions, team discussions, and feedback meetings to strengthen service delivery and identify opportunities for process improvement
Partner with leadership and colleagues to share client feedback, contribute to business review discussions, and help develop action plans that improve satisfaction and program results
Assist with documenting procedures and offering input during new program implementations or other operational changes to support a smooth customer experience

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New