Department Manager - Diagnostics, TRIOS & Regulatory Affairs

• Delivery & operational excellence (co-own): ensure predictable delivery and high operational efficiency of the department by managing throughput, quality, and capacity. Drive performance via clear operational KPIs, continuous planning, and disciplined execution in partnership with functional stakeholders
• People leadership: understand individual and team motivations
• coach, develop, and engage people. Implement the best practices of people management and leadership development within the department
• Continuous improvement mindset: proactively identify what works/doesn't
• drive improvements using data and feedback loops
• Stakeholder management: clarify priorities, manage expectations, and mediate conflicting requirements across functions
• Matrix coordination: work closely with functional managers to build a consolidated capacity overview and enable prioritization
• Change leadership, be open-minded, and introduce new ways of working while navigating internal resistance constructively. Demonstrates a growth mindset and constructive challenge, reframes obstacles into possibilities, and stays curious rather than dismissive. Be able to identify, unlock, and reallocate scarce resources (budget, headcount, time) in constrained environments by prioritizing value, building stakeholder alignment, and negotiating trade-offs across competing demands
• Local matters: Collaborate and contribute to the 3Shape UA Management Team for the benefit of all departments in 3Shape UA. Create local ties for country matters & company local arrangements (assuring local company practices and processes of HR, finance, legal, and administrative nature are onboarded within the department) together with General Manager 3Shape UA & Department Managers

• Full-time presence in Kyiv
• Fluent English
• Degree in computer science, project management, or equivalent practical experience
• Experience of working in an international company, preferably within the IT industry of Ukraine
• Experience in medical/clinical domains (dental is a plus, but not required) will be beneficial
• Strong people leadership with high emotional intelligence
• credible in addressing team tensions/conflicts
• Proven structured execution: ability to create clarity, routines, and transparency (planning, reporting, capacity overview)
• Excellent communication and stakeholder management in environments with competing priorities
• Experience working in a matrix organization (cross-border/cross-functional), ideally with HQ/functional lines outside the local site
• Comfortable leading teams with operational metrics (throughput, quality, productivity) while also governing a less-measurable clinical research team to create transparency, alignment, and progress
• Structured, process-oriented, and with impeccable attention to detail
• Great communication and networking skills

Experience in medical/clinical domains (dental is a plus, but not required)

• 24 working days of annual vacation
• medical insurance
• paid sick leaves and child sick leaves
• maternity and paternity leaves
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe