Department Lead (Front of House) Job at ACE Hardware

Front of house lead

To assist in the management of the restaurant and employees, deputizing in the a...

Location

Ireland , Leopardstown

Salary:

Not provided

Aramark UK

Expiration Date

Until further notice

Requirements

Ability to lead, empower and form working relationships with team members
Use of IT packages such as Word, Excel, stock ordering packages etc
A keen interest in food and service
Excellent communication and customer service skills
Flexibility regarding shifts and weekend work and ability to work on own initiative
Solid understanding of Food Hygiene including HACCP
Financial understanding of food and labor
Dedication and self-motivation
Good timekeeping
Courteous manner

Job Responsibility

In conjunction with the management team, coordinate all staff requirements and rota’s for all vital duties, under your remit
Resolve customer complaints regarding food service
Train employees in food preparation, and in service, sanitation, and safety procedures
Observe and evaluate workers and work procedures to ensure quality standards and service
Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
Perform personnel actions, such as hiring and exiting employees, providing employee orientation & training, and conducting supervisory schedules and timesheets
Set up and clear up of events and functions, & provision of employee cover
To implement and maintain the highest standards in food hygiene, service & presentation (HACCP & Health & Safety Legislation)
To own the service of food and drink at each service point during service
Be always customer-focused and conduct the service in a friendly and professional manner

Front of the House Manager

The Front of the House Manager oversees all guest-facing operations, ensuring a ...

Location

Italy , Venice

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

3-5 years of progressive experience in Front Office or Guest Services management within a luxury hotel or resort environment
Fluency in English and Italian
Strong leadership, organizational, and interpersonal skills, with the ability to motivate and inspire a diverse team
Excellent communication skills and a genuine passion for guest service and personalized hospitality
Solid understanding of hotel operations, including Front Office systems (e.g., Opera, Guest Engagement platforms)
Proven ability to handle guest concerns with professionalism and grace
Cross-cultural sensitivity and the ability to adapt communication and service styles to individual guest needs
Degree or diploma in Hospitality Management or related field preferred

Job Responsibility

Supervise and guide all Front of the House operations, including Front Desk and Guest Experience, ensuring seamless communication and coordination
Maintain a strong presence in the lobby, engaging with guests and ensuring an elevated level of personalized service
Oversee guest arrivals and departures, ensuring efficiency, accuracy, and warmth in every interaction
Manage and support the team in resolving guest concerns and service recovery opportunities with professionalism and empathy
Monitor daily performance, service flow, and room readiness, collaborating with Housekeeping and other departments to meet guest expectations
Lead and coach the Front of the House team through regular feedback, training, and development initiatives
Ensure adherence to Four Seasons’ standards, policies, and procedures, while maintaining a safe and organized working environment
Support financial and operational goals through effective scheduling, payroll management, and cost awareness
Participate actively in departmental meetings, contributing to continuous improvement and innovation in guest experience

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Front Office Manager

A new generation of lifestyle hotel delivering the unexpected in the heart of Ma...

Location

United Kingdom , London

Salary:

Not provided

Cliveden House

Expiration Date

Until further notice

Requirements

Experience leading front office or reception teams in luxury hospitality
A passion for five star service that feels personal and effortless
The ability to inspire, develop and support your team
Strong financial acumen combined with an analytic approach and acute decision making abilities
Quick yet natural rapport-building skills with guests and the team
Previous knowledge of Opera / Cloud is highly desirable

Job Responsibility

As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team
Take ownership of financial transactions and credit levels, monitoring accuracy for business protection
Lead from the front, acting as the go to person for guest requests and little unexpected moments
Take pride in ensuring the welfare of the team plus driving their training and progression
Coordinate with our Reservations Supervisor regarding VIPS, special request records and room management
Deliver a highly personalised, polished service that makes every guest feel at home
Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives
Maintain excellent working knowledge of all hotel departments for maximum efficiency
Take the lead in usage of in house systems, including the MTH app, Opera, Knowcross and Microsoft Office
Fly the flag high for fire and health and safety for the team and guests

What we offer

Salary and Tronc package
Annual bonus linked to KPIs
HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover
Complimentary dry cleaning of your uniform & meals on duty
Career development with recognised training providers
Friends & family rates across Iconic Luxury Hotels
25% discount on all food & beverage
Wellbeing calendar of events & team socials
Season ticket loan, cycle-to-work scheme & secure bike storage
Employee recognition awards, refer-a-friend incentives, seasonal gifts

Fulltime

Front of the House Manager

We have an exciting opportunity for an experienced Front of House Manager to joi...

Location

Italy , Taormina

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Proven experience (typically 5+ years) in front of house, guest experience, hospitality operations or service leadership roles within luxury environments
Strong leadership and interpersonal skills, with a natural ability to connect with guests and inspire service excellence in teams
Excellent problem-solving abilities and a proactive, detail-oriented approach to managing guest expectations
Strong communication skills and emotional intelligence, with the ability to handle sensitive situations with discretion and professionalism
Demonstrated experience in managing and developing teams, with the ability to motivate, coach and drive high performance while maintaining a strong service culture
Fluent in English (Italian is a strong advantage)
Legal right to work in Italy

Job Responsibility

Lead and supervise daily operations of Front Desk, Concierge, Guest Services, and Core Team
Ensure smooth coordination between departments to deliver personalized guest experiences
Handle guest inquiries, special requests, and resolve complaints promptly and professionally
Train, coach, and mentor team members, conducting regular performance reviews and supporting career development
Monitor schedules and staffing levels to ensure operational efficiency and service excellence
Conduct daily inspections of Front of House areas to maintain Four Seasons standards
Support the Director of Rooms in achieving financial targets related to labor, supplies, and departmental expenses
Implement and maintain guest service programs that enhance loyalty and satisfaction
Act promptly and effectively in emergencies to ensure guest and employee safety

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary dry cleaning for employee uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee recognition programs
Opportunities to build a successful career with global potential

Fulltime

Host / Hostess

The Host is to adhere to the host service standards of the company while taking ...

Location

United States , Bowling Green

Salary:

Not provided

O'Charley's

Expiration Date

Until further notice

Requirements

High school diploma or general education degree (GED)
Must be able to hear, and read, write and speak English fluently
Must complete the Host training phases for the Host position (including, but not limited to Responsible Service of Alcohol, GHS course and quiz, Allergy e-Class, watch Best in Class Service DVD, FOH Menu test, Host test, working with a Certified Trainer and complete the Independent Study Assignments of the training)
Must possess all necessary technical skills required to effectively work in the FOH position
Working knowledge and application of core company values, policies, and procedures
Ability to exercise discretion and independent judgment with respect to challenging situations
Basic computer knowledge of Front of House (FOH) systems
Lead by positive example, acting in a professional, courteous manner at all times
Excellent verbal and written communication skills
Proficiency in basic math and time management

Job Responsibility

Courteously open door and greet all Guests immediately upon arrival, making all Guests feel welcome and appreciated through accommodating actions with a pleasant, genuine, and enthusiastic demeanor
Thank guests as they depart and inquire about their experience - if the response is negative, immediately contact a manager to ensure every guest leaves happy
Stay organized, think and act with purpose and a sense of urgency
Knowledge of food and beverage menus and pricing, specials, and promotions, as well as host standards and procedures, garnishes, food portions, accompaniments, and proper sales procedures for To Go
Must maintain cleanliness and organization of host station and assist with stocking, running food, and side work before, during and after each shift
Assist management team in ensuring maximum profitability through daily operations
Ensure compliance of established goals through direction and continual communication
Responsible for seating Guests and controlling the flow of the restaurant
Knowledge of the operation, maintenance, and cleaning procedures for any equipment used in the performance of your job
Effective operation and use of the phone, intercom, paging, and headphone systems

Host / Hostess

The Host is to adhere to the host service standards of the company while taking ...

Location

United States , Barboursville

Salary:

Not provided

O'Charley's

Expiration Date

Until further notice

Requirements

High school diploma or general education degree (GED)
Must be able to hear, and read, write and speak English fluently
Must complete the Host training phases for the Host position (including, but not limited to Responsible Service of Alcohol, GHS course and quiz, Allergy e-Class, watch Best in Class Service DVD, FOH Menu test, Host test, working with a Certified Trainer and complete the Independent Study Assignments of the training)
Must possess all necessary technical skills required to effectively work in the FOH position
Working knowledge and application of core company values, policies, and procedures
Ability to exercise discretion and independent judgment with respect to challenging situations
Basic computer knowledge of Front of House (FOH) systems
Lead by positive example, acting in a professional, courteous manner at all times
Excellent verbal and written communication skills
Proficiency in basic math and time management

Job Responsibility

Courteously open door and greet all Guests immediately upon arrival, making all Guests feel welcome and appreciated through accommodating actions with a pleasant, genuine, and enthusiastic demeanor
Thank guests as they depart and inquire about their experience - if the response is negative, immediately contact a manager to ensure every guest leaves happy
Stay organized, think and act with purpose and a sense of urgency
Knowledge of food and beverage menus and pricing, specials, and promotions, as well as host standards and procedures, garnishes, food portions, accompaniments, and proper sales procedures for To Go
Must maintain cleanliness and organization of host station and assist with stocking, running food, and side work before, during and after each shift
Assist management team in ensuring maximum profitability through daily operations
Ensure compliance of established goals through direction and continual communication
Responsible for seating Guests and controlling the flow of the restaurant
Knowledge of the operation, maintenance, and cleaning procedures for any equipment used in the performance of your job
Effective operation and use of the phone, intercom, paging, and headphone systems

Host / Hostess

The Host is to adhere to the host service standards of the company while taking ...

Location

United States , Hermitage

Salary:

Not provided

O'Charley's

Expiration Date

Until further notice

Requirements

High school diploma or general education degree (GED)
Must be able to hear, and read, write and speak English fluently
Must complete the Host training phases for the Host position (including, but not limited to Responsible Service of Alcohol, GHS course and quiz, Allergy e-Class, watch Best in Class Service DVD, FOH Menu test, Host test, working with a Certified Trainer and complete the Independent Study Assignments of the training)
Must possess all necessary technical skills required to effectively work in the FOH position
Working knowledge and application of core company values, policies, and procedures
Ability to exercise discretion and independent judgment with respect to challenging situations
Basic computer knowledge of Front of House (FOH) systems
Lead by positive example, acting in a professional, courteous manner at all times
Excellent verbal and written communication skills
Proficiency in basic math and time management

Job Responsibility

Courteously open door and greet all Guests immediately upon arrival, making all Guests feel welcome and appreciated through accommodating actions with a pleasant, genuine, and enthusiastic demeanor
Thank guests as they depart and inquire about their experience - if the response is negative, immediately contact a manager to ensure every guest leaves happy
Stay organized, think and act with purpose and a sense of urgency
Knowledge of food and beverage menus and pricing, specials, and promotions, as well as host standards and procedures, garnishes, food portions, accompaniments, and proper sales procedures for To Go
Must maintain cleanliness and organization of host station and assist with stocking, running food, and side work before, during and after each shift
Assist management team in ensuring maximum profitability through daily operations
Ensure compliance of established goals through direction and continual communication
Responsible for seating Guests and controlling the flow of the restaurant
Knowledge of the operation, maintenance, and cleaning procedures for any equipment used in the performance of your job
Effective operation and use of the phone, intercom, paging, and headphone systems

Host

The Host is to adhere to the host service standards of the company while taking ...

Location

United States , Knoxville

Salary:

Not provided

O'Charley's

Expiration Date

Until further notice

Requirements

High school diploma or general education degree (GED)
Must be able to hear, and read, write and speak English fluently
Must complete the Host training phases for the Host position (including, but not limited to Responsible Service of Alcohol, GHS course and quiz, Allergy e-Class, watch Best in Class Service DVD, FOH Menu test, Host test, working with a Certified Trainer and complete the Independent Study Assignments of the training)
Must possess all necessary technical skills required to effectively work in the FOH position
Working knowledge and application of core company values, policies, and procedures
Ability to exercise discretion and independent judgment with respect to challenging situations
Basic computer knowledge of Front of House (FOH) systems
Lead by positive example, acting in a professional, courteous manner at all times
Excellent verbal and written communication skills
Proficiency in basic math and time management

Job Responsibility

Courteously open door and greet all Guests immediately upon arrival, making all Guests feel welcome and appreciated through accommodating actions with a pleasant, genuine, and enthusiastic demeanor
Thank guests as they depart and inquire about their experience - if the response is negative, immediately contact a manager to ensure every guest leaves happy
Stay organized, think and act with purpose and a sense of urgency
Knowledge of food and beverage menus and pricing, specials, and promotions, as well as host standards and procedures, garnishes, food portions, accompaniments, and proper sales procedures for To Go
Must maintain cleanliness and organization of host station and assist with stocking, running food, and side work before, during and after each shift
Assist management team in ensuring maximum profitability through daily operations
Ensure compliance of established goals through direction and continual communication
Responsible for seating Guests and controlling the flow of the restaurant
Knowledge of the operation, maintenance, and cleaning procedures for any equipment used in the performance of your job
Effective operation and use of the phone, intercom, paging, and headphone systems

Department Lead (Front of House)

ACE Hardware

Location:

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 06, 2026

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