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This position serves as the primary receptionist for the CHRISTUS Women's Health Center and Southwest Louisiana Imaging Center. The position is responsible for patient coordination between the two businesses and expedites the patient's access through admissions. The assistant tracks arrivals and no shows. Follow-up by phone is performed for a re-schedule of service. The position is responsible for managing image record checkout to the patient if needed, managing the checkout authorization. This position rounds the patient waiting areas addressing customer waits and other concerns. The position should have knowledge of insurance coding and authorization process for Women's Health Services, CAT Scan, MRI, and X-Ray.
Job Responsibility
Prepares- the incoming patient schedules for both CWHC and SWLAI are prepared for arrival of patient
Greets - incoming patients are greeted and asked for Identification and proof of insurance
Coordinates- patients are coordinated to the appropriate business and expedited
Self Development- Communicates self learning needs to Director
Professionalism – Abides by the CHRISTUS standards of behavior. Acts as Resources person for staff, visitors and phone inquiries
Judgement - Exercises judgement and guides others in positive work environment habits
Stewardship - Accepts resources and serves as a preceptor to other health team members
Preceptorship - Aware of the need for learning and assumes responsibility for education of students and peers
Team Process - Understands team process and demonstrates keen interest in CQI. Participates in projects related to hospital operation
Operational Contribution - Understanding and supporting the organization by following rules and regulations which govern the employee’s appearance, working schedule, and general behavior
Quality Control - Understands and performs quality testing and recognizes trends which develop on control charts and recommends change
Machines, Tools, Equipment, and Work Orders (Required to Operate), Computer, Printer, Calculator, Copy Machine, Multi-line Telephone, Facsimile, and Transcription Equipment
Requirements
High School Education preferred
Equivalent work experience. Medical Office Training
Applications and PC operations. (As need arises, will Participate in computer training classes as offered.)