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Performs various secretarial duties, which include answering phones, typing and filing, maintaining department/patient files. Assists with insurance verification process when needed, schedules patients on a daily basis and interacts with physicians’ offices, which allow for daily operations. Is vital to the effectiveness of daily operations and delivery of care.
Job Responsibility:
Incoming mail is sorted and distributed to correct individual daily
Outgoing mail is collected and processed
All files are kept up to date and organized
Schedules appointments (if/when needed)
Exercises good judgment when making operational decisions
Answers calls promptly
Pull charts for providers and office staff
End of year file purge (not seen in last 7 years)
take to storage facility
Verifies insurance and patient information with hospital
Prepares charts for incoming patients
assists with maintaining medical record
Assist with front desk duties (if/when needed)
Provides information on what to expect, works to build rapport while demonstrating respect for the privacy of the patient
Demonstrates exceptional cooperation with others during the work day
Prioritizes workload appropriately, making effective and efficient use of time
Adheres to hospital policies and departmental rules
Completes all education Healthstream assignments
Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability ACT (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
Performs all other duties as assigned
Requirements:
High school diploma required
Medical terminology preferred
Must possess strong organizational and interpersonal skills
Be flexible and able to work on multiple projects and prioritize appropriately
able to work with many interruptions and maintain confidential information
One-year experience in hospital registration or comparable position preferred