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Are you an organised, friendly individual with a passion for delivering exceptional customer service and patient care? We’re looking for a Dental Treatment Coordinator/Receptionist to join our team! The Grange Dental Clinic is seeking a Full-Time Dental Treatment Coordinator/Receptionist for our Dublin 13 location. This role offers flexible hours to suit your schedule, with extended practice hours between 8am and 7pm, designed to support both patient and staff needs for better care. You’ll be the first point of contact for patients, ensuring a positive experience from the moment they arrive, and you'll also play a key role in guiding them through their treatment journey. You’ll be working alongside a highly experienced and supportive team of fully qualified dentists, dental nurses, practice managers, and our principal dentist, all committed to delivering outstanding patient care. As part of a growing group, you’ll be joining a wider family of 100+ surgeries across 35 dental practices throughout Ireland and England, offering excellent opportunities for development and progression.
Job Responsibility:
Present and explain treatment plans clearly and confidently to patients
Support patients in understanding their treatment options and benefits
Discuss and promote private treatments and finance options
Follow up with patients regarding proposed treatments and conversions
Build strong patient relationships to encourage trust and case acceptance
Work closely with clinicians to ensure smooth treatment journeys
Greet and assist patients warmly, creating a welcoming environment
Manage phone calls, schedule appointments, and handle patient inquiries
Maintain patient records with confidentiality and accuracy
Coordinate patient appointments with the dental team
Provide administrative support and assist with general office duties
Requirements:
Minimum 2+ years’ experience in a dental or healthcare setting
Previous experience in customer service or patient-facing roles
Strong communication and organisational skills
Ability to multitask in a fast-paced environment
Confidence in discussing treatments and costs with patients
Positive attitude with a focus on teamwork and patient care
What we offer:
Career development opportunities, including TCO training
Incentives for private treatments and a referral scheme