Dental Treatment Coordinator Lead

• Coordinates the activities of the area
• Trains new employees and cross-trains employees within the area
• Acts as the primary preceptor for new staff (training, onboarding, monitoring training/competencies)
• Provides daily direction and assistance to Administrative support staff
• Assigns and checks work
• Assists supervisor in preparing performance evaluation data
• Assumes functions of supervisor in her/his absence
• Performs quality assurance monitoring (including scheduling and registration errors) as well as other areas that affect it
• using specific criteria, measures quality, quantity, and timeliness of tasks performed
• prepares related logs and management reports
• Assists in the development of goals and objectives for the area
• Writes new procedures and training materials
• updates existing procedures as needed
• Exercising tact, initiative and independent judgment makes decision using approved Dentistry procedures regarding security of complex, high dollar, dental accounts
• Ensures accuracy of patient schedules
• Reviews provider schedules to ensure maximum utilization
• Negotiates down-payments and authorizes repayment status for high dollar, complex patient plans in accordance with Dentistry policies and guidelines
• Reviews appointment history and upcoming payment obligations to initiate patient contact for payment due reminders
• Communicates treatment information to Billing personnel for timely submission of pretreatment estimates and insurance approvals
• Acts as a resource to patients and care providers of Medicaid approval process and other 3rd party billing issues
• Collaborates with all members of the dental care team to facilitate superior communication with the patient for best treatment outcomes
• Maintains good working relationship with other Dentistry care providers, Billing and front line staff in order to coordinate referrals and other treatments relevant to the patient' s overall dental treatment plan
• Serves as primary contact to Billing personnel, care provider and/or Administrator to resolve patient concerns
• Performs check-in and check-out procedures
• Processes payment
• Contact referred patients, registers and schedules New Patient Referral appointments
• Maintains knowledge of New York State & local policies, regulations and procedures related to compliance requirements
• Responsible for Insurance Preauthorization - Initiates insurance referral, verification, and/or service authorization in advance of treatment through review of dental insurance benefits and requirements
• Performs other duties for supervisor as directed including working on special projects and working with other support staff on special projects
• Monitors accurate time reporting procedures

• High School Diploma required
• Two years of experience required
• Or equivalent combination of education, training and experience required
• Dental Experience preferred
• Strong customer service skills (via telephone and in person) required
• Ability to communicate effectively and professionally required
• Ability to work well in a fast-paced environment required
• Ability to work with a diverse patient and provider population required

Dental Experience preferred