Dental Treatment Coordinator III

• Manages and monitors dental status and financial compliance for Dentistry patient base
• Acts as a liaison between patients and providers to ensure appropriate dental records tracking, treatment planning, financial counseling, and accounts receivable management
• Responsible for seamless and timely patient movement through the treatment plan
• Exercises independent judgment regarding security of complex, high dollar, dental accounts
• Ensures accuracy of patient schedules
• Reviews provider schedules to ensure maximum utilization
• Negotiates down-payments and authorizes repayment status for high dollar, complex patient plans
• Reviews appointment history and upcoming payment obligations to initiate patient contact for payment due reminders
• Communicates treatment information to Billing personnel for timely submission of pretreatment estimates and insurance approvals
• Acts as a resource to patients and care providers of Medicaid approval process and other 3rd party billing issues
• Collaborates with all members of the dental care team to facilitate superior communication with the patient for best treatment outcomes
• Serves as primary contact to Billing personnel, care provider, and/or Practice Manager or Administrator to resolve patient concerns
• Performs check-in and check-out procedures
• Processes payment
• Makes referrals to Social Work as deemed necessary
• Contacts referred patients, registers, and schedules New Patient Referral appointments
• Maintains knowledge of New York State and local policies, regulations, and procedures related to compliance requirements
• Responsible for Insurance Preauthorization
• Initiates insurance referral, verification, and/or service authorization in advance of treatment through review of dental insurance benefits and requirements
• Performs other duties for supervisor as directed
• Monitors accurate time reporting procedures
• Provides input to clinical supervisor/administrator to improve the treatment planning process and other related patient care activities
• Acts as authority in the absence of supervisor

• High School diploma or equivalent
• 1 year of customer service and/or general office experience
• Strong customer service skills (via telephone and in person)
• Ability to communicate effectively and professionally
• Ability to work well in a fast-paced environment
• Ability to work with a diverse patient and provider population

1 year of dental or medical office experience