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Dental Treatment Coord III

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University of Rochester

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Location:
United States of America , Rochester

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

19.62 - 26.49 USD / Hour
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Job Description:

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility:

  • Manages and monitors dental status and financial compliance for Dentistry patient base
  • Acts as a liaison between patients and providers to ensure appropriate dental records tracking, treatment planning, financial counseling, and accounts receivable management
  • Responsible for seamless and timely patient movement through the treatment plan, from maintaining appointments, treatment planning, financial arrangements, and approval phase until case completion
  • Performs complex administrative duties in support of the Oral Medicine clinic and research activities
  • Communicates regularly with patients, families, clinical and non-clinical staff, identifying barriers to scheduling, treatment, care and follow-up
  • Maintains expert level understanding of the Oral Medicine division
  • Trains new staff members
  • Assists in clinical research activities
  • Serves as liaison, appointment coordinator, and patient advocate to assist in the coordination of scheduled visits
  • Prioritizes referral requests using department protocols, responding and immediately expediting most urgent requests
  • Ensures ancillary testing and other specialty referrals have been executed and results received
  • Coordinates and obtains all imaging, photos, blood work, etc. prior to scheduled appointment date
  • Collaborates with all members of the care team to facilitate superior communication with the patient for best treatment outcomes
  • May perform complex appointment scheduling, linking referrals and ancillary services
  • Sends after-visit reports to internal and external referring providers and associated physicians/dentists
  • Maintains ongoing communication with all hospital referring departments (BMT, Hematology, Radiotherapy, Medical Oncology, Head & Neck Cancer, Cardiac Surgery)
  • Coordinates the scheduling for all remote visits
  • Provides patient with an introduction to Oral Medicine, obtains all required medical documents, schedules telemedicine visits
  • Registers new patients in eRecord, obtains patient signatures for release of information, coordinates medical records with HIM, as appropriate
  • Assists in human subject recruitment and screening activities, including reviewing study site patient databases and office records for patients that meet the protocol inclusion criteria
  • May conduct telephone interviews to screen potential study candidates
  • Reviews medical chart history with Principal Investigator to verify inclusion criteria are met before enrollment
  • Enters study data and ensures for completeness of data entry
  • Performs other duties for Oral Medicine Chair as directed, including working on quality assurance and other special projects

Requirements:

  • Associate's degree in related field preferred
  • 3 years of administrative dental or medical office experience preferred
  • Equivalent combination of education, training and experience required
  • Strong working knowledge of computer-based systems: Epic, axiUm, Zoom, Microsoft Office, etc. preferred
  • Strong customer service skills (via telephone and in person) required
  • Ability to communicate effectively and professionally required
  • Ability to work well in a fast-paced environment required
  • Ability to work with a diverse patient and provider population required

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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