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Dental Receptionist

United Kingdom, Wrexham Employment contract 8.00 - 12.71 GBP / Hour · Job Posted May 04, 2026
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Job Description

Join Our Friendly Reception Team at Ruabon Road Dental Practice. Are you warm, organised, and looking for a rewarding role in a supportive professional environment? Ruabon Road Dental Practice in Wrexham is looking for a friendly and enthusiastic Dental Receptionist to join our welcoming Reception Team. Based in the heart of Wrexham town centre, our well-established practice provides both NHS and private cosmetic dentistry, with the added convenience of free on-street parking. Why This Role Is Great for You: Thorough in-house training; A genuinely supportive team culture; National Living Wage, plus pension contributions; Attendance bonus and private patient target bonuses; Stable weekday working pattern; Ongoing support and development. Working Hours: Monday - Thursday 8.20 -5.20 1 hour lunch Friday 8.20 -4.20 30 min lunch. Your Role: You will be the first friendly face patients see, creating a warm and professional welcome while keeping the reception running smoothly. You will manage appointments, handle enquiries, and support the wider team with efficient and accurate administration.

Job Responsibility

  • Welcoming and checking in patients, ensuring records are complete
  • Booking, managing, and confirming appointments
  • Handling telephone, email, and online enquiries
  • Presenting treatment plans and processing payments
  • Managing lab work bookings and dispatch
  • Following up outstanding payments and missed appointments
  • Responding to new patient enquiries and introducing services
  • Maintaining accurate patient records and strict confidentiality
  • Supporting the clinical and management team as needed

Requirements

  • Friendly, professional communicator with excellent customer service skills
  • Well organised, reliable, and proactive
  • Strong attention to detail
  • Confident using IT systems (dental software experience helpful but not essential)
  • Comfortable working both independently and as part of a team
  • Previous reception or customer-facing experience preferred

Nice to have

  • Dental software experience
  • Previous reception or customer-facing experience

What we offer

  • Thorough in-house training
  • Supportive team culture
  • National Living Wage
  • Pension contributions
  • Attendance bonus
  • Private patient target bonuses
  • Stable weekday working pattern with only three Saturdays per year
  • Ongoing support and opportunities for development
  • Free on-street parking

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