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Dental Receptionist

United Kingdom, Salisbury Employment contract 25760.00 - 27476.00 GBP / Year · Job Posted July 14, 2026
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Job Description

An exciting opportunity has arisen to work with the Community Dental Service for Wiltshire and Swindon at our Salisbury Site. This is a substantive, full time post. The post holder will be required to undertake a full range of reception duties including dealing with patients, making appointments, providing information, payment processing and banking and other elements of general office administration. Experience of general administration work is essential, along with good communication and organisational skills. Experience of a Dental IT system would be an advantage, but training will be given to the suitable candidate. Good IT skills are essential. The post holder may be required to cover other sites within the service, so transport is essential. This role will also require some weekend and bank holiday working for the Community Dental Out of Hours Service.

Job Responsibility

  • Process and administer face to face, written, answerphone and telephone enquiries
  • Provide information and advice about dental services and access to NHS Dental Care for unregistered patients
  • Obtain personal details from patients and other sensitive personal, social and medical information
  • Ascertain whether patients should pay NHS charges or if in receipt of benefits
  • Administer dental charges including exemption categories and checking of eligibility
  • Calculate fees, collect and handle patient payments
  • Take responsibility for security of monies
  • Receive and prepare documentation for patients and ensure completion of NHS Dental Forms
  • Maintain and operate the appointments system
  • Collate performance data from the appointments system

Requirements

  • Significant experience of general office work
  • Experience of operating a cash handling system
  • Experience of Health and Safety practice
  • Understanding of personal health and safety responsibilities
  • NVQ level 3 or equivalent training

Nice to have

  • Previous experience of Dental reception work
  • Previous experience of working with Dental IT systems
  • RSA intermediate or equivalent
  • Knowledge of the NHS Dental rules and regulations

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