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Dental Receptionist

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Great Western Hospitals NHS Foundation Trust

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Location:
United Kingdom , Swindon

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

24937.00 - 26598.00 GBP / Year
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Job Description:

An exciting opportunity has arisen to work with the Community Dental Service for Wiltshire and Swindon at our Swindon Site. This is a substantive, full time post. The post holder will be required to undertake a full range of reception duties including dealing with patients, making appointments, providing information, payment processing and banking and other elements of general office administration.

Job Responsibility:

  • Process and administer face to face, written, answerphone and telephone enquiries
  • Provide information and advice about dental services and access to NHS dental care for unregistered patients
  • Obtain personal details from the patients and other sensitive personal, social and medical information
  • Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption from charges
  • Administer dental charges including exemption categories and checking of eligibility
  • Calculate fees, collect, handle and patient payments
  • Take responsibility for security of monies
  • Receive and prepare documentation for patients and ensure completion of NHS Dental Forms
  • Maintain and operate the appointments system including call forward of patients, filing of clinical records, and multiple appointment diaries
  • Collate performance data from the appointments system
  • Communicate with Dental Laboratories about prosthetic devices and co-ordinate arrangements with clinical diaries
  • Liaise with other health care professionals regarding patient care
  • Co-ordinate arrangements between Dental Practitioners and patients including organising domiciliary visits as well as clinics, co-ordinating travel with clinical diaries

Requirements:

  • NVQ Level 3 or equivalent training and experience
  • Significant experience of general office work
  • Experience of operating a cash handling system
  • Experience of Health and Safety practice relative to this post
  • Understanding of personal health and safety responsibilities
  • Good communication and organisational skills
  • Good IT skills
  • Own transport is essential

Nice to have:

  • RSA Intermediate or equivalent
  • Knowledge of the NHS Dental Rules and Regulations
  • Previous experience of dental reception work
  • Previous experience of working with Dental IT system

Additional Information:

Job Posted:
January 07, 2026

Expiration:
January 13, 2026

Work Type:
On-site work
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