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Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Patient Service Representative is responsible for the smooth administrative entry and exit of the dental patient. Using the appropriate systems, the Dental Receptionist verifies and/or updates patient demographic and insurance information, verifies insurance eligibility and co-payments, collects and posts co-payments, contacts referrals to setup appointments, carefully maintains the dental schedule and refers the patient to an Enrollment Specialist when appropriate.
Job Responsibility
Greet all patients
Distribute New Patient and Health History forms to new patients and assist with completion if needed
Register and update current information in Dentrix, with proper spelling and verified information
Verify patient's insurance eligibility with the insurance carrier
Collect co-pays and enter payment into Dentrix and provide payer with a receipt at time of transaction
Tie out daily payments received between Daily Deposit Sheet and payments in drawer
Diligently manage schedule, adhering to the providers' templates
Contact referrals to setup appointments
Assist in resolving any scheduling problems or rescheduling patients when needed
Complete appointment reminder phone calls
Requirements
High school diploma or GED
One year of work experience in customer service
Six months of experience using Microsoft Office software
Nice to have
At least one year of experience in the dental field
Experience using Dentrix
What we offer
Competitive pay (based on experience)
18 days of PTO each year
10 holidays
Summer Socials
employee appreciation events
Public Service Loan Forgiveness program participation
up to $3,000 per year tuition reimbursement
Day one enrollment into 401(k) plan with company match at 4% match on 5% of contributions starting after first six months
Medical plan options
dental
vision
disability
life insurance coverage
fully company paid benefits like Delaware Paid Leave, short-term disability, and life insurance