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The Dental Imaging Equipment Engineer serves as a principal-level technical authority and organizational subject matter expert responsible for the most complex, high-risk, and mission‑critical dental equipment service activities. The Engineer IV will report to Customer Service Director and will acts as the 2nd highest escalation point for unresolved technical issues, leads enterprise‑level initiatives, and shapes service standards, training programs, and best practices. In addition to mentoring and coaching Engineer I–III staff, this role influences long‑term service strategy, supports new technology introductions, and represents the organization as a senior technical expert with customers and vendors.
Job Responsibility:
Serve as the highest‑level technical expert and final escalation point for the most complex, high‑risk, or repeat‑failure equipment issues
Lead diagnosis and resolution of systemic or enterprise‑wide equipment performance problems
Provide expert‑level installation, validation, and troubleshooting for advanced or newly released medical and dental technologies
Direct and oversee critical installations, upgrades, retrofits, and large‑scale remediation efforts
Develop, review, and standardize advanced service procedures, troubleshooting guides, and technical documentation
Partner with engineering, quality, and product development teams to influence design improvements, reliability enhancements, and serviceability
Analyze service data and trends to identify root causes, recurring failures, and opportunities for preventive solutions
Lead continuous improvement initiatives that enhance service efficiency, quality, safety, and customer satisfaction
Serve as technical lead for pilot programs, beta deployments, or early‑stage product introductions
Represent the organization as a senior technical authority in customer meetings, audits, and high‑visibility service engagements
Provide advanced technical mentoring and coaching to Medical Equipment Engineer I, II, and III staff
Design and deliver advanced technical training, certifications, and knowledge‑sharing sessions
Advise management on technical strategy, resource planning, skills development, and service readiness
Ensure compliance with regulatory, safety, and quality standards across all service activities
Travel extensively as required (including extended or multi‑site assignments) and provide leadership during complex service engagements
Ensure safe handling, transport, setup, and operation of equipment (up to 50 lbs.)
Perform other duties as assigned by management
Requirements:
Associate degree required
Bachelor’s or Master’s degree in Biomedical Engineering, Electronics, or a related field strongly preferred
8–10+ years of progressive hands‑on experience servicing CBCT/dental equipment, including advanced and emerging technologies
Demonstrated expert‑level troubleshooting skills with complex electromechanical, software‑driven, and integrated systems
Proven experience serving as a senior technical escalation point or subject matter expert
Strong track record of mentoring, coaching, and influencing technical teams
Excellent ability to communicate highly technical information to diverse audiences, including executives and customers
Advanced customer relationship, problem‑solving, and conflict‑resolution skills
Proficiency in Microsoft Office (Word, Excel, Outlook) and enterprise service documentation systems
Valid driver’s license and ability to travel extensively (up to 25%)
Ability to work independently, manage ambiguity, and lead complex technical initiatives
Ability to kneel, bend, stand for extended periods, and work in confined or clinical spaces
Ability to lift, move, and position equipment weighing up to 50 pounds