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Aria Care Partners Logo Aria Care Partners · Health and Beauty

Dental Consultant

United States, Overland Park · Job Posted January 29, 2026
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Job Description

The Dental Consultant is responsible for supporting customer relationships in assigned accounts, maintaining a high level of customer service at or above expectations, demonstrating accountability for emergencies, and working with regional dentists. This position will serve as the main point of contact for escalated clinical operations, acting as a clinal expert.

Job Responsibility

  • Demonstrates extensive knowledge and understanding of relevant clinical operations, products, and services
  • Facilitate and manage all clinical-related emergencies
  • Works closely with customer success team in coordinating extra stops for dental emergencies.
  • High volume of phone calls with nurses and social workers.
  • Calling responsible parties and going over dental consents.
  • Delivers prompt communication via Salesforce Chatters, emails, and phone calls from all departments that require clinical explanation to the customer.
  • Supplies detailed documentation for all communications in Salesforce.
  • Performs other job-related duties and responsibilities

Requirements

  • Three years of experience in dental related field or equivalent combination of education and experience
  • Problem-Solving — Identify and resolve problems promptly
  • Customer service — Manage difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance and meet commitments
  • Planning & Organizing — Prioritize and plan work activities and use time efficiently
  • Quality Control/Attention to Detail — Demonstrate accuracy and thoroughness
  • own monitor work to ensure quality and apply feedback to improve performance
  • Proficient with Microsoft Word and Excel – Basic functionality in Excel and Word, including mail merge
  • Adaptability — Adapt to changes in a work environment, manage competing demands and deal with frequent change, delays, or unexpected events.
  • Dependability — Consistently at work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance
  • Teamwork – qualities and abilities that allow you to work well with others during conversations, projects, meetings, or other collaborations.
  • Process Improvement — Constantly seeking ways to optimize existing business processes to meet the best market standards and improve customer experiences.
  • Work is performed in a typical office setting with minimal health or safety hazards exposure. Substantial time is spent working on a computer. Must be able to remain in a stationary position 50% of the time.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
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