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Dental Clinical Support Expert

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Dandy

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Location:
Canada

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Contract Type:
Not provided

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Salary:

69300.00 - 77000.00 CAD / Year

Job Description:

Dandy is hiring a Clinical Support Expert (French) in Canada to join our rapidly growing, venture-backed company. As a critical member of the Customer Experience Team, you will ensure our dental professionals receive best-in-class technical expertise and customer service. You will serve as a high-level clinical authority, tackling the most complex cases and driving quality improvements across the organization.

Job Responsibility:

  • Resolve complex clinical inquiries, handling time-sensitive escalations
  • Manage booked calls to advise and work to resolve complex, practice-level case issues
  • Serve as the primary escalation point for inbound clinical support tickets
  • Act as the liaison between doctors and the lab
  • Perform Quality Assurance (QA) reviews of agent work
  • Act as a Subject Matter Expert (SME) to support and coach new hires
  • Advise on and lead special cross-functional projects
  • Assist in the creation, review, and updates of Knowledge Base articles
  • Propose and oversee the up-leveling of clinical knowledge and quality standards

Requirements:

  • Minimum 8+ years of experience in a high-volume lab setting
  • Minimum 5+ years of experience in 3Shape CAD/CAM digital design in fixed restorations
  • Strong current knowledge of fixed restorations dental systems and their digital components
  • Prior experience in a customer-facing role within a lab or dental organization
  • Customer-focused mindset
  • Skilled at building rapport with clinicians
  • Confident engaging with doctors in real time via chat, phone, or video calls
  • Proficient in computer applications, with excellent written and verbal communication skills
  • Experienced in training & coaching
  • Skilled at reviewing and assessing the quality of work
  • Highly independent problem solver with a strong sense of accountability
  • Proven track record of meeting service level agreements (SLAs)
  • Strong organizational skills and attention to detail
  • Enthusiastic about working in a fast-growing, fully digital lab
  • REQUIRED: Dental Design Experience and bilingual in English and Canadian French

Nice to have:

Experience in digital dental labs being a plus

What we offer:
  • Offers Equity
  • healthcare
  • dental
  • mental health support
  • parental planning resources
  • retirement savings options
  • generous paid time off

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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