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Dental Access Rep III

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University of Rochester

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Location:
United States of America , Rochester

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

19.08 - 25.77 USD / Hour
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Job Description:

Performs functions associated with patient information processing for dental visits. Completes the tasks of reception, registration, charge reconciliation, appointment scheduling, telephone encounter management, processing of referrals and pre-determination of benefits, and medical and dental insurance verification. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer-friendly manner. May act as a resource to new staff.

Job Responsibility:

  • Performs functions associated with patient information processing for dental visits
  • Completes the tasks of reception, registration, charge reconciliation, appointment scheduling, telephone encounter management, processing of referrals and pre-determination of benefits, and medical and dental insurance verification
  • Ensures patient satisfaction with information processing and reception service
  • Requires accuracy in order to generate a billable service for the provider
  • Responsible for functions being completed in an accurate, efficient, and customer-friendly manner
  • May act as a resource to new staff
  • Collects patient demographic and financial information
  • Enters information into the electronic medical record and patient access and revenue cycle system
  • Schedules new and return visits using the electronic medical record
  • Monitors schedules and reports problems to leadership
  • Pre-registers patients for the next visit and coordinates appointments for ancillary testing or referrals to other clinic sites
  • Follows up on missed appointments and cancellations
  • Schedules interpreters or outside services to meet patient’s needs
  • Collects patient payments, prepares end-of-day deposits, and reconciles any discrepancies
  • Greets patients to initiate positive experience
  • Monitors reception area to ensure patient needs are met
  • Updates patients regarding waiting time for the provider every 15 minutes
  • Protects patients' personal health information (PHI)
  • Ensures cleanliness and order in the waiting room/lobby
  • Assesses the urgency of a situation and determines the appropriate routing for the patient
  • Serves as a point person for handling complaints, and utilizes service recovery concepts
  • Answers phone in a timely and courteous manner
  • Manages incoming clinic calls and sorts calls to various providers
  • Coordinates outgoing calls related to the major functions
  • Initiates insurance preauthorization, verification, and/or service authorization in advance of treatment through a review of dental insurance benefits and requirements
  • Maintains working knowledge of various insurance policies and regulations
  • Processes all internal and external referrals, prioritizing referrals based on department policies
  • Employs tracking mechanism to ensure referral approvals and appointments are obtained promptly

Requirements:

  • High School diploma or equivalent and 1 year related work experience in an administrative office or customer service field required
  • Or equivalent combination of education and experience
  • Demonstrated ability to word process documents and enter data into a database preferred
  • Demonstrated skills related to achievement of customer satisfaction preferred
  • Demonstrates the ICARE values to patient, families and staff preferred
  • Ability to act as a resource to less experienced staff preferred
  • Medical Terminology experience preferred

Nice to have:

  • Demonstrated ability to word process documents and enter data into a database
  • Demonstrated skills related to achievement of customer satisfaction
  • Demonstrates the ICARE values to patient, families and staff
  • Ability to act as a resource to less experienced staff
  • Medical Terminology experience

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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