Dental Access Rep III Job at University of Rochester (Rochester)

Job Description

Performs functions associated with patient information processing for dental visits. Completes the tasks of reception, registration, charge reconciliation, appointment scheduling, telephone encounter management, processing of referrals and pre-determination of benefits, and medical and dental insurance verification. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer-friendly manner. May act as a resource to new staff.

Job Responsibility

Performs functions associated with patient information processing for dental visits
Completes the tasks of reception, registration, charge reconciliation, appointment scheduling, telephone encounter management, processing of referrals and pre-determination of benefits, and medical and dental insurance verification
Ensures patient satisfaction with information processing and reception service
Requires accuracy in order to generate a billable service for the provider
Responsible for functions being completed in an accurate, efficient, and customer-friendly manner
May act as a resource to new staff
Collects patient demographic and financial information
Enters information into the electronic medical record and patient access and revenue cycle system
Schedules new and return visits using the electronic medical record
Monitors schedules and reports problems to leadership
Pre-registers patients for the next visit and coordinates appointments for ancillary testing or referrals to other clinic sites
Follows up on missed appointments and cancellations
Schedules interpreters or outside services to meet patient’s needs
Collects patient payments, prepares end-of-day deposits, and reconciles any discrepancies
Greets patients to initiate positive experience
Monitors reception area to ensure patient needs are met
Updates patients regarding waiting time for the provider every 15 minutes
Protects patients' personal health information (PHI)
Ensures cleanliness and order in the waiting room/lobby
Assesses the urgency of a situation and determines the appropriate routing for the patient
Serves as a point person for handling complaints, and utilizes service recovery concepts
Answers phone in a timely and courteous manner
Manages incoming clinic calls and sorts calls to various providers
Coordinates outgoing calls related to the major functions
Initiates insurance preauthorization, verification, and/or service authorization in advance of treatment through a review of dental insurance benefits and requirements
Maintains working knowledge of various insurance policies and regulations
Processes all internal and external referrals, prioritizing referrals based on department policies
Employs tracking mechanism to ensure referral approvals and appointments are obtained promptly

Requirements

High School diploma or equivalent and 1 year related work experience in an administrative office or customer service field required
Or equivalent combination of education and experience
Demonstrated ability to word process documents and enter data into a database preferred
Demonstrated skills related to achievement of customer satisfaction preferred
Demonstrates the ICARE values to patient, families and staff preferred
Ability to act as a resource to less experienced staff preferred
Medical Terminology experience preferred

Nice to have

Demonstrated ability to word process documents and enter data into a database
Demonstrated skills related to achievement of customer satisfaction
Demonstrates the ICARE values to patient, families and staff
Ability to act as a resource to less experienced staff
Medical Terminology experience

University of Rochester - All Job Offers

Select Country

Dental Access Rep III

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

Dental Access Rep III

Pharmacy Technician

Hgv technician / fitter

Staff Pharmacist

Seasonal Immunizing Pharmacist Part Time

Pharmacy Technician

Staff Pharmacist FT

Pharmacy Manager

Demi Chef de Partie

Our AI answers in your language