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If you want to shape the future of energy, we are looking for a Demand Response Operations Analyst to join our operations team! Who you will work with: You will be part of the Enel X Global Retail team responsible for steering the execution of new and existing programs to consistently meet energy reduction targets. The DR Operations team thrives on a culture of continuous improvement, and the ideal candidate will have experience identifying areas for improvement and successfully managing projects to achieve business objectives. Opportunities for growth will become apparent in the areas of operational efficiency, customer experience, system & process alignment, and cross-functional leadership.
Job Responsibility
Create and adapt operating procedures for all assigned programs
Establish an understanding of assigned program regulations and operational implications
Coordinate the development of all program-specific content for mass communication with customers
Monitor systems and escalate any configuration errors or software bugs to the appropriate teams
Facilitate the cross-functional implementation of assigned new DR programs in North America
Drive performance management activities throughout the program season to optimize portfolio delivery, including coordination of customer outreach, survey data collection & analysis
Train the Real-Time Operations Team on assigned programs as well as Utility stakeholders on dispatch procedures using proprietary software
Build reports and dashboards to support process visibility and cross-functional alignment
Requirements
3+ years of experience in an operational role
Proficient with Microsoft Office Suite (Excel, Outlook, Powerpoint, Sharepoint, Teams)
Nice to have
Bachelor’s degree
Previous work in energy management, power generation, demand response, or a related industry preferred
Experience in project management
Demonstrated ability to manage high-stress situations calmly and effectively
Adept ‘systems thinker’
Meticulous attention to detail
Self-motivated to initiate and follow-through on improvement projects
Excellent oral and written communication skills
Looking to be a collaborative member of a deeply connected, mission-driven team
What we offer
Healthcare for you and your family
Life insurance and disability benefits
Retirement benefits
Flexible spending accounts
Tuition reimbursement and professional development allowance
401k with match fully vested as of day one
4 weeks annually of vacation
Personal days
Volunteer days
Birthday off
Paid holidays
Sick time
Paid leave programs
Opportunity to grow and develop your career with support and mentorship
Opportunity to work for one of the world’s most recognizable and respected brands in the energy industry