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Demand Response Operations Analyst

United States Employment contract 84112.59 - 126168.89 USD / Year · Job Posted June 15, 2026
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Job Description

If you want to shape the future of energy, we are looking for a Demand Response Operations Analyst to join our operations team! Who you will work with: You will be part of the Enel X Global Retail team responsible for steering the execution of new and existing programs to consistently meet energy reduction targets. The DR Operations team thrives on a culture of continuous improvement, and the ideal candidate will have experience identifying areas for improvement and successfully managing projects to achieve business objectives. Opportunities for growth will become apparent in the areas of operational efficiency, customer experience, system & process alignment, and cross-functional leadership.

Job Responsibility

  • Create and adapt operating procedures for all assigned programs
  • Establish an understanding of assigned program regulations and operational implications
  • Coordinate the development of all program-specific content for mass communication with customers
  • Monitor systems and escalate any configuration errors or software bugs to the appropriate teams
  • Facilitate the cross-functional implementation of assigned new DR programs in North America
  • Drive performance management activities throughout the program season to optimize portfolio delivery, including coordination of customer outreach, survey data collection & analysis
  • Train the Real-Time Operations Team on assigned programs as well as Utility stakeholders on dispatch procedures using proprietary software
  • Build reports and dashboards to support process visibility and cross-functional alignment

Requirements

  • 3+ years of experience in an operational role
  • Proficient with Microsoft Office Suite (Excel, Outlook, Powerpoint, Sharepoint, Teams)

Nice to have

  • Bachelor’s degree
  • Previous work in energy management, power generation, demand response, or a related industry preferred
  • Experience in project management
  • Demonstrated ability to manage high-stress situations calmly and effectively
  • Adept ‘systems thinker’
  • Meticulous attention to detail
  • Self-motivated to initiate and follow-through on improvement projects
  • Excellent oral and written communication skills
  • Looking to be a collaborative member of a deeply connected, mission-driven team

What we offer

  • Healthcare for you and your family
  • Life insurance and disability benefits
  • Retirement benefits
  • Flexible spending accounts
  • Tuition reimbursement and professional development allowance
  • 401k with match fully vested as of day one
  • 4 weeks annually of vacation
  • Personal days
  • Volunteer days
  • Birthday off
  • Paid holidays
  • Sick time
  • Paid leave programs
  • Opportunity to grow and develop your career with support and mentorship
  • Opportunity to work for one of the world’s most recognizable and respected brands in the energy industry

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