This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Demand Operations team keeps the pulse on community sentiment and service quality within the Southeast markets. The core function of the Demand Ops Program Manager is to ensure that Waymo maintains a positive presence in the community by minimizing disruptions to events, reporting on market health to internal stakeholders, partnering with Engineering and Product to optimize pickup and dropoff experience at top locations, and build relationships with community members.
Job Responsibility:
Proactively identify and mitigate risks associated with large events and minimize service disruptions
Build reports on overall market health for region and communicate to a variety of stakeholders
Design and optimize pickup and drop-off experiences at major venues
Build and maintain strong relationships with key community stakeholders
Monitor, mitigate and and respond to service quality issues based on rider and community feedback
Partner with the marketing team to enable key partnerships with the Southeast markets
Requirements:
5+ years of experience in a combination of project management, operations management or program management
Strong verbal and written communication skills, with the ability to work effectively with cross-functional teams
Analytical skills and ability to interpret data to drive continuous improvement in Operations
Thorough local knowledge of Southeast markets (Atlanta, Nashville, Charlotte, New Orleans)
Experience in risk management and process improvement
Bachelor's degree
Nice to have:
Proficiency in leveraging data to monitor market health
Coordinating large events or venue management a for mobility company
Delivering exceptional customer experience
What we offer:
top-notch medical, dental and vision insurance
mental wellness support
gym membership
special wellness programs
competitive compensation
bonus opportunities
equity
employees provident fund
lots of other perks and employee discounts
flexibility to work from another location for four weeks per year