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Waymo Logo Waymo · -

Demand Operations Manager

United Kingdom, London Employment contract 92000.00 - 96500.00 GBP / Year · Job Posted June 04, 2026
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Job Description

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

Job Responsibility

  • Monitor, mitigate, and respond to service quality issues
  • Optimize demand matching around major demand clusters to position Waymo as a seamless first/last-mile transit partner
  • Utilize internal systems and forecasting tools to oversee fleet staging, ensuring vehicles are positioned to meet real-time rider demand and minimize wait times across diverse territories
  • Own the end-to-end Pickup and Drop-off experience
  • Analyze performance data to eliminate friction points at complex curbsides, ensuring strict compliance with London's 'Red Routes', bus lanes, and borough-specific parking restrictions
  • Lead operational planning for high-profile UK events (e.g., premier football matches, concerts at Wembley/O2 Arena, Wimbledon), creating specialized staging and pickup-drop-off strategies that respect local council mandates
  • Partner with internal teams (Product, Public Affairs, Mapping) to translate the physical reality of London's diverse boroughs into technical product capabilities
  • Partner with Marketing and Public Affairs to build trusted relationships with TfL, local emergency services, and community groups, proactively de-risking operational friction

Requirements

  • Bachelor's degree plus 5+ years of experience in operations management, urban planning, consulting, or logistics, with a focus on demand-side optimization or fleet management
  • Proven track record of managing operations across highly regulated, high-density urban environments or European metropolitan markets
  • Exceptional ability to negotiate, consult, and build consensus with rigid regulatory frameworks, municipal bodies (like TfL), or local council stakeholders
  • Strong ability to leverage data visualization tools (Tableau, Looker) and data signals to drive localized operational outcomes
  • Exceptional verbal and written communication skills, with the clarity required to bridge technical engineering capabilities with public-sector requirements
  • A steadfast commitment to safety-centric fleet orchestration that prioritizes the unique safety profiles of London pedestrians, cyclists, and iconic black cabs

Nice to have

  • UK/London Market Expertise: Deep understanding of London’s transit ecosystem, traffic management acts, and micro-mobility trends
  • Industry Background: Experience in Ride-sharing, Autonomous Vehicles (AV), or high-growth TNC/logistics industries operating within the UK
  • Urban Diplomacy & Public Policy: Background in urban design, transit planning, or public affairs with a focus on mitigating community impact in historic or space-constrained cities
  • Large-Scale Event Logistics: Proven ability to manage high-stakes transport logistics for major city-wide events or high-capacity venues
  • Data Analytics Mastery: Advanced proficiency in SQL and spatial data analysis to monitor market health and map complex demand patterns

What we offer

  • discretionary annual bonus program
  • equity incentive plan
  • generous Company benefits program
  • medical insurance
  • dental insurance
  • vision insurance
  • mental wellness support
  • gym membership
  • special wellness programs
  • competitive compensation
  • bonus opportunities
  • equity
  • employees provident fund
  • other perks and employee discounts
  • flexibility to work from another location for four weeks per year
  • on-site or hybrid work model
  • remote working opportunities
  • paid time off
  • bereavement leave
  • sick leave
  • parental leave
Waymo - All Job Offers

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