Demand Manager

• Own and operate the intake process for all new business requests
• Ensure requests are logged, categorised, and routed appropriately
• Establish clear criteria for demand assessment and prioritisation
• Work with the Heads of Portfolio and Business stakeholders to support the business with submitting requests
• Facilitate discussions to clarify scope, objectives, and expected outcomes
• Communicate demand status, decisions, and timelines transparently
• Continuously refine the front door process to improve efficiency and stakeholder experience
• Implement tools and dashboards to track demand intake and throughput
• Identify bottlenecks and recommend solutions
• Report on progress of front door requests, and production of completed engagement assessments against agreed SLA

• Proven experience in demand management, portfolio management, or business operations
• Proficiency with demand management tools, project management software, and reporting dashboards
• Strong understanding and experience of using governance frameworks and prioritisation methodologies
• Excellent communication and stakeholder management skills
• Experience of how Capex/Opex budgets are put together and estimated for projects
• Understanding of project lifecycles and the importance of setting projects up for success before they start

Project Management qualifications, e.g. Prince 2, APM and/or Lean (Six Sigma or LCS (Lean Competency system))

• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance