Demand & Capacity Analyst Job at Vodafone (Pune)

Community Support Forecasting and Demand Planning Analyst

We are looking for a seasoned Forecasting and Demand Planning Analyst on our Com...

Location

United States

Salary:

168000.00 - 210000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics
Bachelor's degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field
Strong foundation in probability, statistics, and optimization
Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling)
Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy)
Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau
Strong business acumen with the ability to balance cost efficiency and customer experience outcomes
Excellent communication, executive presentation, and stakeholder influence skills
ability to explain complex analytical concepts to non-technical audiences
Comfortable operating in fast-paced, ambiguous, and highly dynamic environments

Job Responsibility

Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.)
Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques
Perform trend, seasonality, and variance decomposition
detect structural breaks, outliers, and demand anomalies
Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis
Perform scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events
Continuously assess model performance using statistical accuracy metrics
Establish model governance standards
Research, prototype, and implement new forecasting and optimization techniques
Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization

What we offer

Bonus
Equity
Benefits
Employee Travel Credits

Fulltime

Wfm forecasting & capacity planning analyst

As one of DoorDash’s core operations teams, Support Ops is tasked with ensuring ...

Location

Mexico , Mexico City

Salary:

Not provided

DoorDash

Expiration Date

Until further notice

Requirements

4+ years of post-grad experience
Analytical and data driven
Well-organized and attentive to detail
Outstanding written and verbal communications skills
Impeccable follow-up and follow-through capabilities
Comfortable in a fast-paced, constantly changing, team-oriented environment
Owner mentality
Eager to bring solutions to big challenges in creative new ways
Likes to dig in
Unafraid of the unknown

Job Responsibility

Build and maintain support capacity plan models at a monthly, weekly, and interval level for a large, 24/7/365 organization
Forecast incoming contacts based on Delivery volume, Mx and Dx onboarding
Analysis on historical data to provide insights that improve support operations
Guide Short-Term staffing adjustments to address current staffing gaps
Work with our operations team to track how our staffing is being implemented and optimized
Partner with Real Time Analysts for demand insight and outage reporting
Build out and report on seasonality trends in a complex, growing integrity organization
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
Partner with teams within integrity, customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience
Accomplish recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines

What we offer

Comprehensive benefits and perks

Engineering Demand & Resource Analyst

The job holder will be responsible, on behalf of the UK Engineering Data Governa...

Location

United Kingdom , Yeovil

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

A relevant degree, HNC, A-Level/BTEC qualification, or equivalent technical experience
Knowledge of systems such as SAP, and Andromeda related to resource demand management would be desirable
Advanced Power BI or Microsoft Access knowledge
Strong interpersonal, communication, and collaboration skills
Very strong analytical skills with the ability to interpret complex datasets and identify trends, risks, and capacity gaps
Advanced data analysis and reporting skills, particularly using Microsoft Excel and other Microsoft Office tools
Ability to collect, analyse and present complex information clearly to both technical and non-technical stakeholders
Strong stakeholder management and communication skills, with the ability to influence and negotiate with internal teams and external suppliers
Ability to manage multiple priorities and competing demands in a fast-paced environment
Strong problem-solving skills with the ability to identify process improvements and implement corrective actions

Job Responsibility

Analyse the Engineering demand signal and resource capacity to identify under-resourced or over-resourced technical areas
Act as the interface between Engineering teams and the external resource supplier to ensure resource levels remain aligned with engineering demand
Ensure that the demand signal provided by Programme Management (via the SOP team) is robust, clearly articulated at work centre level, and understood by work centre managers
Support cost centre managers in developing robust, timely, and cost-effective strategies to respond to the engineering resource demand signal
Conduct demand and project reviews, highlighting actions or recommendations to the appropriate business areas
Participate independently in weekly/ monthly Capacity Review meetings to identify where resource offload or reallocation is required
Manage and produce reports, proactively monitoring progress, resolving issues, and initiating corrective actions to ensure delivery within quality, schedule, and budget targets
Manage relationships and governance related to the strategic partnering agreement with Morson Projects
Ensure compliance with the KPIs and SLAs defined in the strategic partnering agreement through ongoing assessment and continuous process improvement
Challenge Engineering resource managers to consider candidates that represent a realistic fit to the requirement and support efficient recruitment decisions

Fulltime

Capacity Planning Analyst

We are seeking a highly analytical and data-driven Capacity Planning Analyst to ...

Location

United States , St. Louis

Salary:

76200.00 - 152300.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

3-7 years of experience in capacity planning, workforce analytics, or similar analytical roles
Knowledge of WFM tools (e.g., Genesys, Verint, Assembled or specialized AI scheduling assistants)
Familiarity with forecasting, staffing metrics (shrinkage, occupancy), and scheduling strategies
Advanced proficiency in SQL for data extraction, manipulation, and analysis of large datasets
Experience in Python for data analysis, statistical modeling, and automation scripting
Hands-on experience with AI/ML predictive models (regression, time-series analysis, forecasting algorithms)
Experience utilizing Generative AI for automating analytical workflows and report generation
Proficiency in Tableau, Looker, Power BI, or similar data visualization tools
Strong analytical and problem-solving skills with exceptional attention to detail
Excellent communication abilities to translate technical findings into business recommendations

Job Responsibility

Develop and maintain sophisticated capacity and demand forecasting models using historical data, market trends, and AI/ML techniques
Create statistical models for predictive forecasting with 3-year planning horizons
Conduct scenario planning and sensitivity analyses to evaluate business strategy impacts (product launches, seasonal changes, expansion)
Analyze large datasets using SQL and Python to monitor KPIs, utilization rates, and identify capacity bottlenecks
Build automated data pipelines and enhance planning tools for improved accuracy and efficiency
Utilize prompt engineering with Generative AI to automate report writing and optimize query performance
Optimize queries and automate report generation using AI-powered tools
Apply WFM principles to forecast labor demand/supply and optimize scheduling
Manage staff allocation to meet service levels while controlling costs and preventing burnout
Monitor staffing metrics including shrinkage, occupancy, and scheduling effectiveness

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Capacity Planning Analyst

As the Capacity Planning Analyst, you will be the analytical engine driving our ...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Proven experience in Capacity Planning and long-term forecasting within a fast-paced, multi-channel Contact Centre or Financial Services operational environment
Strong understanding of WFM principles, shrinkage calculation, and resource modelling across diverse queues and skill sets
Expert proficiency in using advanced statistical and analytical methods for demand forecasting
Advanced skills in data manipulation and modelling, coupled with experience using BI tools or WFM software
Exceptional analytical skills with a meticulous attention to detail and a passion for data accuracy
Demonstrated ability to communicate complex, technical forecasts and capacity risks clearly and concisely

Job Responsibility

Develop, own and maintain highly accurate long-term demand forecasts (3-12 months) for multiple Customer Operations teams
Identify, analyse, and integrate key business drivers such as seasonality, marketing campaigns, product launches, and regulatory changes into complex forecasting models to increase prediction accuracy
Conduct robust scenario planning and 'what if' analyses to model the impact of various strategic decisions (e.g., hiring timelines, technology adoption, cross-skilling initiatives) on future capacity requirements
Translate demand forecasts into tangible capacity plans, outlining required full-time equivalent (FTE) staffing levels, necessary skill profiles, and adherence requirements
Proactively identify and communicate potential capacity shortfalls or surpluses, providing clear, data backed recommendations to the Service Delivery Manager and leadership teams to mitigate risks
Create and maintain compelling dashboards and reports to provide transparency into planning assumptions, forecast accuracy, and future resource needs
Work collaboratively with Real-Time Analysts to ensure the operational reality aligns with planning assumptions and to provide a feedback loop on forecast accuracy and intraday trends

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Fulltime

Bem commercial demand forecast analyst

We are seeking a strategic and analytical individual to join our Network Custome...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Fluent in English (German is an advantage)
Strong analytical skills with experience handling diverse data sets
Ability to interpret network demand in the context of commercial activities
Knowledge of mobile and fixed networks and telecom markets (desired)
Excellent communication skills to engage stakeholders and simplify complex concepts
Advanced Excel and data modelling expertise
University degree or equivalent experience
Telecom or Fixed Networks background with a highly analytical mindset

Job Responsibility

Manage commercial traffic demand inputs for network capacity planning
Develop and maintain customer network usage insights reporting
Translate new products and propositions into network demand forecasts, including long-term predictions
Master and improve the Fixed and Mobile traffic demand forecast process
Collaborate with stakeholders to align network evolution with customer insights
Contribute to customer experience strategy and influence organisational change
Support strategic technology projects and evaluate business cases for investment
Ensure accurate modelling of strategic initiatives for product and campaign launches

What we offer

Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education
You get to work with tried and trusted web-technology
23 days off

Fulltime

Senior Analyst, Strategic Advisory - Capacity & Growth

Mastercard Services is a strategic growth engine, delivering differentiated, dat...

Location

Greece , Athens

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Strong academic foundation combined with practical experience in strategic consultancy
Proven track record of success in developing and implementing capacity planning strategies or advanced data driven processes in complex, fast-paced environments
Strong analytical skills with the ability to translate data insights into actionable recommendations and strategic initiatives
Strong business acumen and consulting mindset
Excellent leadership and interpersonal skills, with the ability to effectively communicate and collaborate with stakeholders at all levels of the organization
Key team player mindset, and ability partner within a cross-functional team
Expert on excel, and at ease with data, knowledge of Alteryx, Airtable, Power-Bi or Tableau being a strong plus
Demonstrated ability to drive results, manage multiple priorities, and thrive in a dynamic, evolving environment
Experience in professional services organizations would be a plus.

Job Responsibility

Partner with Regional Product, Sales, Client Services and Finance teams across regional markets, having impact and exposure on strategic decisions of senior stakeholders across the Services business
Lead the analysis of current and future capacity requirements based on capacity drivers, business forecasts, market trends, and operational demands
Orchestrate end to end decision workflows, enabling full alignment between all stakeholders
Collaborate with cross-functional teams to assess capacity constraints, identify opportunities for improvement, and develop actionable plans to optimize resource utilization
Establish and maintain performance metrics and KPIs to enable a strategic review of capacity utilization, efficiency, and effectiveness
Provide strategic guidance and recommendations to senior leadership on resource allocation, investment decisions, and capacity expansion initiatives
Foster a culture of accountability, innovation, and collaboration within the capacity planning function and across the organization
Drive continuous improvement initiatives to enhance capacity planning processes, tools, and methodologies
Lead a high-performing team, fostering a culture of strategic thinking, operational excellence, and cross-functional collaboration.

Fulltime

Senior Analyst, Strategic Advisory - Capacity & Growth

Mastercard Services is a strategic growth engine, delivering differentiated, dat...

Location

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Strong academic background with experience in management consulting, strategy consulting, or a similarly rigorous analytical environment
Demonstrated project management and PMO capabilities, with the ability to manage complex, cross functional processes end to end
Strong problem solving and analytical skills, with high comfort working with numbers, assumptions, and scenarios
Ability to structure ambiguity, bring clarity, and translate complex inputs into clear outputs and recommendations
Excellent stakeholder management and communication skills
able to work effectively across seniority levels and functions
Highly organized, detail oriented, and proactive, with a strong sense of ownership and accountability
Advanced Excel skills and comfort working with data
experience with tools such as Power BI, Tableau, Alteryx, or Airtable is a strong plus
Ability to manage multiple priorities in a fast paced, evolving environment without losing rigor or quality

Job Responsibility

Own the day to day PMO of the capacity planning and management process, ensuring clear timelines, inputs, dependencies, and decision points across Product, Regional, and Capability teams
Coordinate cross functional stakeholders to collect, consolidate, and validate inputs (demand assumptions, capacity drivers, scenarios, risks)
Drive process discipline and rigor, proactively tracking progress, managing delays, escalating issues, and ensuring commitments are met
Support scenario planning and sensitivity analyses, working closely with the capability team to structure inputs and outputs in a consistent, decision ready way
Prepare high quality analyses, materials, and executive ready presentations to support strategic discussions, leadership reviews, and investment decisions
Support ad hoc strategic initiatives, deep dives, and priority topics, helping create leverage as leadership is pulled into multiple workstreams
Continuously improve tools, templates, and ways of working to increase efficiency, clarity, and repeatability of capacity planning processes

Fulltime

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Demand & Capacity Analyst

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