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Our client, located in Highlands Ranch, CO, is currently in need of a Dell Server Engineer for a 6 month contract. The consultant will work onsite daily in support of Dell PowerEdge server installation, configuration and support.
Job Responsibility:
Assist with troubleshooting issues for servers located in that particular data center
Act as a point of escalation for server issues, especially if Dell requires an on-site field resource to gather logs, troubleshoot or get on a WebEx with support
Install, update, maintain and utilize the Dell EMC systems management tools (OpenManage Enterprise, SupportAssist & TechDirect)
Participate in monthly Service Delivery Review meetings conducted by Dell TSM
Provide Proactive and reactive support to Customer’s environment
Work closely with the Service Account Manager and Customer to quickly resolve any issues
Provide assistance with determining root cause analysis and remediation for any known bugs or issues
Troubleshoot the failed hardware component or advise Customer for items out of scope of this Statement of Work
Obtain from customer and review the site technical requirements/architecture
Conduct a goal meeting of approximately two (2) hours and agree on a prioritized set of goals and daily plan of tasks and record in sprint backlog
Execute against sprint backlog and record in sprint tracker
Requirements:
Experience deploying and configuring Dell PowerEdge servers
Experience with OpenManage and SupportAssist
Ability to troubleshoot server connectivity
Ability to work 100% onsite in Highlands Ranch, CO