Delivery Services Manager, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Malaysia, Kuala Lumpur

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role is focused on managing the onsite delivery of support services, and installation and configuration for customer environments. Responsibilities include a high level of customer satisfaction, staff management, ensuring alignment with policies, and collaborating to resolve escalations to drive business growth and retention.

Job Responsibility:

Lead overall country post sales delivery services
actively engage Sales and Business leaders to drive quality of services and support business growth
customer facing to lead team in senior management engagement to develop relationship with key accounts
own executive-level communications with customers
directly manage a team of onsite engineers responsible for providing on-site compute, storage and network IT equipment, systems, sub-systems and/or other applications support for customers according to contractual service levels
meet key operations KPI in customer satisfaction while driving delivery efficiency
collaborate with other delivery functions such as remote support, supply chain to provide services and resolve escalations

Requirements:

Minimum Bachelor's degree or equivalent experience required
7+ years of progressive experience in IT services delivery or customer support, including at least 3 years in a managerial/leadership capacity
Experience and knowledge in Enterprise IT Technology and solutions such as Hybrid Cloud, AI and network
Ability to understand HPE products, solutions, and services portfolio to communicate effectively with client management
Strong stakeholder management and executive communication skills
Experienced in customer facing role delivering Mission Critical Enterprise IT support services, solution integration and/or Managed Services
Strong passion for customer experience

Nice to have:

Accountability
active learning
active listening
business growth
change management
empathy
creativity
intellectual curiosity
managing ambiguity

What we offer:

Health and wellbeing supports
personal and professional development programs
unconditional inclusion and a supportive working environment

Additional Information:

Job Posted:
September 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Delivery Services Manager