Delivery Services Coordinator Job at LHH

Service Delivery Coordinator

The Service Delivery Coordinator is responsible for monitoring the delivery of h...

Location

United Kingdom , Hebburn

Salary:

28000.00 - 33000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

Exceptional communications skills, founded in being a good listener
IT Literate – basic to medium user level
A deep desire to deliver an amazing client experience
Be willing to complete relevant training
The ability to keep up with & adapt to the fast-paced IT world

Job Responsibility

Monitor performance metrics to develop and improve service delivery
Identify areas for improvement in service delivery processes and implement changes as needed
Monitoring and development of existing software and portals within the service desk
Contribute to the streamlining of operational procedures
Use data to inform planning
Identify and challenge organizational processes and look to adapt those that are unnecessarily complicated
Analyse service delivery processes and identify opportunities for optimisation and efficiency
Collaborate with all teams to align service delivery processes with company objectives
Use KPI’s & statistics to improve overall service desk performance
Identifying and implementing training or upskilling for team members

What we offer

An easy-going environment and culture (we all enjoy what we do)
The flexibility to work from home (we run a hybrid office)
A proactive approach to ongoing training to help you develop life-long skills
Funded team quarterly social events
Health care with optical and dental cashback
Life Insurance
Cycle to work scheme
Salary sacrifice electric vehicle scheme
Help-to-buy technology scheme
Years in service pay and holiday incentives

Fulltime

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Property Services Coordinator

Temporary Property Services Coordinator position in Camden, London, focused on d...

Location

United Kingdom , London

Salary:

18.23 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Coordinate operative and subcontractor resources
Manage IT systems and ensure operatives effectively use PDAs
Track job statuses daily
Maintain professionalism in all interactions
Serve as a link between residents and maintenance teams
Work closely with administrators, operatives, and supervisors
Assist in controlling costs related to manpower, equipment, and stock

Job Responsibility

Coordinate operative and subcontractor resources for timely repairs
Manage IT systems and PDA usage
Track job statuses and provide updates
Maintain professional communication with service users, clients, and stakeholders
Serve as liaison between residents and maintenance teams
Collaborate with team members for efficient service delivery
Assist in cost control and efficiency improvements

Fulltime

Service Coordinator

Service Coordinator role on a temp-to-perm basis with flexible hybrid working. R...

Location

United Kingdom , Swanley

Salary:

13.00 - 14.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Strong organisational skills and attention to detail
Excellent communication skills, both written and verbal
A friendly and professional demeanour that puts clients at ease
Proficiency in using scheduling software and Microsoft Office Suite
Previous experience in a coordination or administrative role is a plus

Job Responsibility

Scheduling Services: Coordinate appointments and manage the service calendar efficiently
Client Communication: Serve as the primary point of contact for clients, addressing inquiries and providing excellent customer service
Team Coordination: Collaborate with our skilled technicians to ensure timely service delivery
Documentation: Maintain accurate records of service requests, appointments, and follow-ups
Problem Solving: Address any challenges that arise promptly and effectively to ensure client satisfaction

What we offer

Weekly Pay
Up to 28 days annual leave
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile devices
Perks at work
Discount schemes
Access to Well-being platforms

Parttime

Exhibitor Services Coordinator

Under the Director’s supervision, the Exhibitor Services Coordinator will help e...

Location

United States , Philadelphia

Salary:

Not provided

Pennsylvania Convention Center

Expiration Date

Until further notice

Requirements

High School Diploma, College degree a plus
Excellent communication, interpersonal skills, organizational ability and the ability to multitask
Strong orientation towards customer service for the meeting, convention and entertainment industry
Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed
Must have professional attitude and appearance
Working knowledge of event booking and scheduling software
Proficient in Microsoft Word, Excel, and PowerPoint
Physical ability to maneuver around PCC, at times, walking and/or standing up to 8-10 hours daily

Job Responsibility

Submit quotes to clients created by the delivery teams for related services for exhibitors of assigned events
Provides support to all clients ordering services via phone and/or email, assisting with the ordering process or addressing questions/concerns
Processes advanced and/or on-site exhibitor orders for all services supplied by the department
Set up and maintain assigned event files
Marks up the master floor plan, noting individual booth service requirements
Compares the master floor plan with the individual exhibitor floor plan for accuracy in booth size and booth orientation
Prepare work orders, as necessary, and distribute to technical personnel at least 10 days prior to event move-in
Acts as a liaison between exhibitors, EAC’s, Show Contractor, and technical personnel
Proactively contacts clients for pre-event information relating to service orders, labor orders, floor plans, and/or payment
Maintains the Service Desk during event move-in and show hours, handling exhibitor and/or EAC’s inquiries and service needs with appropriate follow-through

Fulltime

Service & Operations Coordinator

Act as the central hub between clients, engineers, suppliers, and management - e...

Location

United Kingdom , Gateshead

Salary:

27000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

At least 2 years' experience in service, facilities, or operations administration/coordination
Strong organisation and multitasking skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Excellent written and verbal communication skills
A detail-focused, proactive, and customer-first approach

Job Responsibility

Call Handling & Quoting - Log and raise all incoming calls with full details, prepare quotes within 3 working days, and chase suppliers/engineers by phone to progress jobs
Planning & Scheduling - Allocate reactive jobs, update the planning board, confirm engineer availability, and notify customers
Customer Support - Act as the main contact for priority customers, handling queries on planned, completed, or quoted works
Engineer Coordination - Communicate clearly with engineers, provide job instructions and updates
Materials, Vans & Stock Control - Track and chase deliveries, manage van stock replenishment
Compliance & Administration - Maintain accurate compliance records, ensure service data is audit-ready

What we offer

24 days annual leave + your birthday off + public holidays
Company pension (with long service contribution match)
Private medical insurance (corporate rate)
Enhanced maternity & paternity pay
Free on-site parking & canteen facilities
Long service rewards - extra leave + pension perks
On-call allowance

Fulltime

Technical Service Delivery Manager

We are partnering with a leading UK Managed Services Provider (MSP) known for de...

Location

United Kingdom , York

Salary:

40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

4+ years’ experience in an MSP or IT services environment
Previous experience in senior support or infrastructure roles (e.g., 2nd Line Engineer, Infrastructure Engineer, Service Desk Team Lead)
Strong understanding of ITIL principles and service delivery best practices
Excellent communication skills, able to bridge technical and business conversations
Proactive, customer-focused, and capable of managing multiple stakeholders
Comfortable working in a hybrid environment and adapting to a growing team

Job Responsibility

Serve as the primary point of contact for a portfolio of managed service clients
Manage escalations, coordinating with technical teams to ensure timely and effective resolutions
Lead service reviews, onboarding sessions, and client feedback meetings
Translate complex technical services into business-friendly language for stakeholders at all levels
Build and maintain strong client relationships, driving satisfaction, renewals, and continuous service improvement
Collaborate with internal teams to enhance service delivery processes and standards

What we offer

Hybrid working with flexibility to balance office and remote days
Opportunity to step into a customer-facing service delivery role without losing technical involvement
Career progression in a growing, innovative MSP
Supportive, people-focused culture emphasising training, mentorship, and professional development
Exposure to a diverse client base and challenging IT environments

Fulltime

Service Delivery Manager - Managed Security

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of experience in managed security services, cybersecurity delivery management, or IT service management
Proven track record of managing complex client relationships and delivering managed services
Experience working with Security Operations Centers (SOC) or MSSPs is highly desirable
Should have managed a team of Cyber Security engineers including SIEM, Vulnerability, IAM, HSM, etc
Experience in at least 3 of the below products is desirable: Microsoft Sentinel with Copilot, Microsoft Defender including VA, Thales HSM & Cipher Trust Manager, CyberArk PAM, Nexus Smart ID

Job Responsibility

Oversee the end-to-end delivery of managed security services, such as threat monitoring, incident response, vulnerability management, endpoint protection, and other cybersecurity services
Ensure services are delivered in compliance with Service Level Agreements (SLAs) and established security frameworks (e.g., NIST, ISO 27001)
Monitor and measure the performance of managed security services, identifying areas for improvement and ensuring high-quality service delivery
Manage and coordinate teams responsible for delivering managed security services, including security analysts, engineers, and consultants
Collaborate with internal teams (e.g., SOC, engineering, compliance) to ensure seamless service delivery and resolution of client issues
Provide leadership, guidance, and support to team members, fostering a culture of accountability and continuous improvement

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Delivery Services Coordinator

LHH

Location:
United Kingdom

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 03, 2026

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Job Posted:
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