Delivery Programme Lead

• Timely delivery and quality of designated large scale planned maintenance and refurbishment programmes
• Delivering excellent customer service and high-quality cost effective works that have a real and positive impact on our Resident's lives
• Being the first L&Q point of contact for residents, partners and stakeholders

• Ability to demonstrate strong experience in the effective project management of large scale planned maintenance / construction works including adherence to Programme timescales, cost control, quality benchmarking, site inspections and sign off of works, whilst achieving high levels of Customer Satisfaction
• Relevant technical experience in planned maintenance and property upgrading works (Internal and External) and general refurbishment
• Proven ability to work collaboratively in a partnering environment with our Delivery Partner contractors, internal L&Q departments and other team members and key stakeholders to achieve all requirements of your designated works programmes
• Willingness and ability to take 'ownership' of your designated workstreams - identifying any delays or blockages and pro-actively working with our Partner contractors in agreeing & implementing mitigation measures
• Good practical knowledge of Health & Safety and CDM Regulations and requirements
• Ability to agree quality benchmarks, closely monitor quality of works on site to ensure the required standards are achieved, challenge any shortfall in quality and to sign off work elements only upon satisfactory completion
• Ability to identify, instruct and record legitimate Variations, working collaboratively with the L&Q Commercial Team to effectively monitor and manage project costs
• Ability to effectively chair and minute regular (weekly) progress meetings with our Delivery Partners /contractors
• Strong customer service experience in dealing directly with residents with empathy and pro-actively resolving any issues / complaints within required timescales
• Ability to review lessons learned and proactively address issues to reduce complaints arising from Major Works activities
• Strong planning, prioritising, tracking, organisational, and administrative skills
• Effective communication and influencing skills at all levels with all stakeholders
• Ability to work under pressure, recognising and acting on their own priorities and managing their time effectively, as well as being able to support others when needed
• Strong IT skills essential
• Proficient in use of Microsoft Word, Excel (Advanced) & Outlook
• Able to compare spreadsheets, perform v-lookups, use basic pivot tables and formulae and produce credible Reports
• A full UK driving license and access to a car is essential for this role

Previous experience of working under a Partnering form of contract eg. PPC2000

• Excellent pension plan (up to 6% double contribution)
• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
• Westfield Health Cash Plan
• Non-contributory life assurance
• Up to 21 hours volunteering paid days
• Lifestyle benefits
• Employee Assistance Programme