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Softwire Logo Softwire · IT - Software Development

Delivery Principal

United Kingdom, London 90700.00 - 102200.00 GBP / Year · Job Posted December 12, 2025
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Job Description

We’re looking for people who have a track record of successfully delivering bespoke software development projects in an agency setting; people who can own all aspects of that delivery: commercial, team, project vision, project delivery, and client management. We are looking for team-players who are experienced people managers, and who have strong client empathy and client management skills.

Job Responsibility

  • Delivering high value services to our clients
  • Accountable for the commercial, delivery and team performance of our projects and programmes of work
  • Leading delivery – either directly, or more often through managing delivery, technical and design leads
  • Ensuring client satisfaction, while also meeting Softwire’s commercial goals, and ensuring a happy team
  • Guiding clients through the delivery process, shaping the engagement for success from the first meetings, and resourcing the team
  • Acting as the most senior line of project escalation for any issues
  • Accelerating the careers of others
  • Bringing out the best in the people they’re responsible for, both through strong line management of Delivery Leads, and by supporting the resourcing and progression of others on their projects
  • Taking responsibility for the “performance contract” of multiple employees – setting expectations and challenges, providing support and feedback, and ensuring appropriate reward upon delivery
  • Helping Delivery Leads mentor and manage more junior colleagues of their own
  • Providing career mentoring for more junior colleagues, or providing or commissioning knowledge-sharing or other training initiatives
  • Generating additional business for Softwire
  • Ensuring clients receive an excellent service from Softwire, so they are motivated to bring repeat business and/or recommend our services to others
  • Meeting prospective clients, devising project plans and technical approaches, preparing written proposals and in-person pitches
  • Thinking beyond immediate remit on a project to understand how Softwire can make it a success and where else we might be able to provide value to a client
  • Taking the lead on key sales bids, understanding clients’ problems and shaping our response to them

Requirements

  • Extensive experience of successfully delivering large software development projects
  • Prior agency experience
  • Excellent client management and relationship building skills
  • Experience working in a delivery leadership role within an agency or consultancy environment
  • Experience managing teams, with accountability for the work of 10+ onshore staff
  • Strong knowledge of modern software engineering practice (SDLC) and an awareness of technical approaches and trends
  • An interest in technology and how things are created
  • Ability to lead meetings with senior (e.g. C-level) external stakeholders
  • Ability to understand and give context to complex situations, drawing out the key points and driving shared clarity
  • Ability to identify and trouble-shoot issues that may range from relationships to process, and lead the team in solving them
  • Ability to communicate and present, creating strong narratives to inform and empower the audience in support of decision making
  • Ability to develop strong working relationships with both client stakeholders and Softwire staff
  • Ability to drive the kick-off of a project, helping clients clarify their requirements, uncovering their underlying needs, desires, and constraints, and leading them to appropriate solutions
  • Ability to design an appropriate programme of work to meet those needs within the constraints of timeline, team and budget
  • Ability to directly manage Delivery and Technical Leads, ensuring effective workflows, reporting and governance arrangements are in place to support successful delivery of the project
  • Ability to demonstrate an ability to turn analytical insights and data points into action, leading interventions when projects require them
  • Awareness of relevant tools and processes that support the SDLC (covering task management, user research, design, quality assurance, development, deployment)
  • Awareness of Agile methodology and process
  • Awareness of commercial models and consideration (T&M, FP, etc) as applicable to agencies

Nice to have

  • Exposure to pre-sales
  • Ability to attract business to Softwire through personal reputation in the industry – e.g. thought leadership, speaking at conferences, and personal networks

What we offer

  • Profit share scheme
  • Pension: Additional 5% of salary
  • 25 days annual leave (with the option to buy and sell)
  • Time off for company-wide morale activities
  • Time off for charitable / CSR activities
  • Free annual eye test
  • Opt-in health insurance
  • Cycle to work scheme
  • Payroll charity donations
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