Delivery Principal Jobs

Softwire

Location:
United Kingdom, London ▼
Cambridge

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

90700.00 - 102200.00 GBP / Year

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Job Description:

We’re looking for people who have a track record of successfully delivering bespoke software development projects in an agency setting; people who can own all aspects of that delivery: commercial, team, project vision, project delivery, and client management. We are looking for team-players who are experienced people managers, and who have strong client empathy and client management skills.

Job Responsibility:

Delivering high value services to our clients
Accountable for the commercial, delivery and team performance of our projects and programmes of work
Leading delivery – either directly, or more often through managing delivery, technical and design leads
Ensuring client satisfaction, while also meeting Softwire’s commercial goals, and ensuring a happy team
Guiding clients through the delivery process, shaping the engagement for success from the first meetings, and resourcing the team
Acting as the most senior line of project escalation for any issues
Accelerating the careers of others
Bringing out the best in the people they’re responsible for, both through strong line management of Delivery Leads, and by supporting the resourcing and progression of others on their projects
Taking responsibility for the “performance contract” of multiple employees – setting expectations and challenges, providing support and feedback, and ensuring appropriate reward upon delivery
Helping Delivery Leads mentor and manage more junior colleagues of their own
Providing career mentoring for more junior colleagues, or providing or commissioning knowledge-sharing or other training initiatives
Generating additional business for Softwire
Ensuring clients receive an excellent service from Softwire, so they are motivated to bring repeat business and/or recommend our services to others
Meeting prospective clients, devising project plans and technical approaches, preparing written proposals and in-person pitches
Thinking beyond immediate remit on a project to understand how Softwire can make it a success and where else we might be able to provide value to a client
Taking the lead on key sales bids, understanding clients’ problems and shaping our response to them

Requirements:

Extensive experience of successfully delivering large software development projects
Prior agency experience
Excellent client management and relationship building skills
Experience working in a delivery leadership role within an agency or consultancy environment
Experience managing teams, with accountability for the work of 10+ onshore staff
Strong knowledge of modern software engineering practice (SDLC) and an awareness of technical approaches and trends
An interest in technology and how things are created
Ability to lead meetings with senior (e.g. C-level) external stakeholders
Ability to understand and give context to complex situations, drawing out the key points and driving shared clarity
Ability to identify and trouble-shoot issues that may range from relationships to process, and lead the team in solving them
Ability to communicate and present, creating strong narratives to inform and empower the audience in support of decision making
Ability to develop strong working relationships with both client stakeholders and Softwire staff
Ability to drive the kick-off of a project, helping clients clarify their requirements, uncovering their underlying needs, desires, and constraints, and leading them to appropriate solutions
Ability to design an appropriate programme of work to meet those needs within the constraints of timeline, team and budget
Ability to directly manage Delivery and Technical Leads, ensuring effective workflows, reporting and governance arrangements are in place to support successful delivery of the project
Ability to demonstrate an ability to turn analytical insights and data points into action, leading interventions when projects require them
Awareness of relevant tools and processes that support the SDLC (covering task management, user research, design, quality assurance, development, deployment)
Awareness of Agile methodology and process
Awareness of commercial models and consideration (T&M, FP, etc) as applicable to agencies

Nice to have:

Exposure to pre-sales
Ability to attract business to Softwire through personal reputation in the industry – e.g. thought leadership, speaking at conferences, and personal networks

What we offer:

Profit share scheme
Pension: Additional 5% of salary
25 days annual leave (with the option to buy and sell)
Time off for company-wide morale activities
Time off for charitable / CSR activities
Free annual eye test
Opt-in health insurance
Cycle to work scheme
Payroll charity donations

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Delivery Principal