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This role is responsible for providing PMO support services to complex customer contracts within Business. You will help reduce risk to BT, improve the probability of a successful delivery, improve customer satisfaction, and supports senior Programme & Project managers. Ensuring that we provide a mature set of services, including governance, reporting, risk and issue, dependency and obligation management.
Job Responsibility:
Manage and maintain governance processes across risks, issues, planning, dependencies, milestones, finances, documentation, and reporting
Support Project Managers by ensuring timely, accurate project reporting and well-maintained project documentation
Produce clear internal and external reports, including customer status updates
Own and maintain key project tools such as RAID logs and other reporting trackers
Coordinate delivery resources, provide work instructions, and act as an escalation point for Level 2 team members
Manage the Joiners, Movers and Leavers (JML) and associated tasks
Requirements:
Prior PMO and document management experience
Effective stakeholder engagement skills with the ability to build collaborative working relationships
High attention to detail and comfort working in a fast-paced environment
Proficiency with SharePoint, Excel, and PowerPoint
Microsoft Project skills
Knowledge of programme/project management approaches