Delivery Marketplace Fulfillment Lead

We’re looking for a passionate, customer-focused Operations Lead to join our Groceries and Retail business and lead the Fulfillment Success team within GR Global Operations. In this role, you’ll guide a high-performing team to deliver exceptional experiences to Uber consumers and drive long-term engagement and retention by ensuring customers get what they need, when they need it. You’ll collaborate across functions—including Tech, CommOps, Merchant Operations, and Catalog—to reduce defect rates and cancellations, ensure accurate order fulfillment, and raise the bar for delivery quality while maintaining sustainable economics. This role calls for a strategic problem solver who thrives in ambiguity, builds scalable processes, and influences across all levels of the organization. You’ll combine big-picture thinking with hands-on execution to drive operational excellence at a global scale.