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We are seeking a high-caliber Delivery Manager to lead a transformative program within a complex ICT Service Centre environment. This role is pivotal in driving the shift toward a modern, scalable operating model, ensuring that technical changes are seamlessly integrated with workforce transitions and improved service outcomes. If you are a delivery leader who thrives on navigating inter-team dependencies and providing executive-ready governance, this assignment offers a unique opportunity to shape the future of ICT support services.
Job Responsibility:
Lead the planning, coordination, and delivery of a complex, cross-functional program to uplift ICT Service Centre operations
Develop and maintain an integrated delivery plan covering all approved phases, workstreams, and technical milestones
Establish and manage clear governance arrangements, including delivery cadences, reporting structures, and decision forums
Manage program scope, schedules, risks, and issues while ensuring sequenced delivery aligns with behavioural change and adoption
Facilitate the effective transition of newly delivered capabilities into business-as-usual operations with reliable progress reporting
Requirements:
Demonstrated experience delivering large, complex ICT or service transformation initiatives within complex organisations
Proven ability to plan and coordinate work across technical, operational, and business teams in dependency-heavy environments
Strong stakeholder engagement skills with the ability to manage relationships and communicate effectively at the senior executive level
Experience working within ICT service management or service operations environments to translate strategic intent into practical actions
High level of professional judgement and accountability in managing delivery trade-offs, risks, and executive-ready reporting
Must be a Brisbane based candidate with unlimited working rights
What we offer:
Access to a Udemy license for ongoing learning and continuous professional development
Access to exclusive discounts across various platforms