Delivery Manager, HSBC

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
Consulting

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Delivery Managers at HSBC oversee and manage high complexity projects to deliver business outcomes as part of the WPB Global Transformation team. Their responsibilities include managing scope, budget, risks, and team delivery while aligning with HSBC’s strategies and frameworks. They also lead teams, provide mentorship, and ensure alignment with HSBC Change Framework and Agile methodologies.

Job Responsibility:

Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk
Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality
Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in HSBC Change Framework
Identifies and intervenes where there is slippage and variance from plan
Plans and analyses costs, tracking operating and capital spend, and tracks reporting to financial business case commitments
Oversees the tracking of project/s risks/issues/dependencies, assesses the impact on the benefit realisation for the project/s and takes action to minimise impact, actively challenging and removing obstacles
Influences and collaborates with stakeholder and business partners to drive the right project outcomes
Represents the project team at discussions regarding project prioritisation and to create buy-in for risk mitigation and contingency plans
Obtains sponsor and stakeholder buy-in to plans, key commitments and changes against baseline as they arise
Obtains sponsor and stakeholder sign-off for deliverables, formally closes project, assesses stakeholder satisfaction, and captures feedback
Plans and manages the implementation of the change, to ensure business benefits are realised and that the transition from current state to target state is smooth
Ensures project teams follow quality assurance processes and HSBC Change Framework
Defines high-level responsibilities and objectives for members of their project team
Provides regular constructive feedback and coaching to individuals to improve their performance and support their development and career progression.

Requirements:

Excellent understanding of the project lifecycle
Excellent understanding of HSBC Change Framework and best practice techniques
Familiar with Agile Ways of Working and tools
A thorough understanding of the purpose, value, culture and fundamentals of Global Change Delivery
Strong understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders
Extensive project management skills and experience of managing large and complex projects
Strong people manager and broad experience in managing large teams of different work streams
Multiple strong examples of the delivery of on time and on budget projects that achieve business case stated outcomes – a driver with bias towards delivery at pace and controlling project outcomes
In depth experience of working in a banking environment and change projects
Good stakeholder management experience, especially impactful communication, influencing and running project governance
Implementation, change management and benefits realization
Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.

Nice to have:

Familiar with Agile Ways of Working and tools
Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients.

Additional Information:

Job Posted:
September 17, 2025

Expiration:
October 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Delivery Manager