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The Delivery Manager is a disciplined agile delivery practitioner accountable for initiative-level outcomes. Reporting to the VP, Delivery Management (or Director, Delivery Operations), this role leads cross-functional delivery teams on Tier-2 programs or Tier-1 workstreams, owns Disciplined Agile Delivery processes for assigned teams, and contributes delivery patterns and coaching to the broader organization. You resolve ambiguity, drive trade-off decisions, and deliver measurable value through flow — not through process compliance.
Job Responsibility
Lead cross-functional delivery teams on initiatives with meaningful business and technology impact
Navigate complexity and resolve trade-offs independently
Own Disciplined Agile Delivery processes and practices for assigned delivery teams
Tailor approaches to fit the initiative context
Contribute delivery patterns, lessons learned, and coaching to the Community of Practice (CoP)
Mentor Associate Delivery Managers
Requirements
Own end-to-end delivery of Tier-2 programs or Tier-1 workstreams
Align delivery outcomes to initiative OKRs and value realization
Establish and maintain integrated delivery plans using Disciplined Agile methods
Define milestones, dependencies, and decision points appropriate to initiative scale
Coordinate stakeholder interactions and ceremonies across business, technology, and operations
Develop and maintain delivery dashboards and information radiators
Track flow metrics (throughput, cycle time, lead time, WIP, flow efficiency, predictability) and use them to drive decisions
Manage risks to value and quality
Build contingency into plans
Escalate with options, recommendations, and a clear point of view
Apply SDLC/PDLC controls and Change Management practices
Ensure compliance with risk and security standards
Prepare and present delivery status to Director and VP-level audiences
Translate delivery health into business-relevant insights
Draft escalation documents that frame situation, complication, options, and recommendations
Surface trade-offs to secure timely decisions
Support senior delivery leaders in executive-level communication
Identify and implement agile process improvements for stable delivery
Drive continuous improvement with measurable outcomes
Apply lean thinking to remove waste and bottlenecks
Facilitate continuous delivery over batch planning
Coach teams toward smaller batch sizes and faster feedback loops