Delivery Manager Job at Whitehall Resources Ltd (Shropshire)

Delivery Manager

Whitehall Resources Ltd

Location:
United Kingdom , Shropshire

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Senior Delivery Lead manages medium to large teams, coordinating product and service delivery across multiple projects, contracts, and revenue groups to achieve business outcomes. The role includes operational support for live services and alignment with standardized delivery structures and roles. The Senior Delivery Lead is responsible for driving quality, efficiency, and predictability, maintaining strong control over projects and services, and may oversee multiple engagements, services, and products.

Job Responsibility:

Ensure teams meet agreed delivery timescales, within cost and to required quality standards
Ensure managed products and services perform to contractual targets
Proactively manage dependencies, overcome obstacles, and maximize value within constraints
Manage and communicate risks, cost budgets, productivity, and team resources
Build and maintain motivated and appropriately skilled teams
Ensure teams collaborate, communicate, and focus on priorities, aligning with future contract and market needs
Identify and land opportunities for additional business, empowering teams to do the same
Develop and maintain positive relationships with client contacts (internal and external)
Facilitate continuous improvement, applying agile and lean tools and techniques in line with the functional model
Ensure teams deliver to expected cost, quality, and timeline for committed engagements, pre-empting and communicating variations
Enforce agreed standards for delivery, including agile best practices and modern delivery methods
Provide input to project managers for planning and integration, surfacing team interfaces and dependencies
Control and monitor budgets and forecasts, reviewing actuals versus forecast to ensure commitments are met
Ensure incident and problem management aligns with governance and contract requirements
Align resources to handle high-priority incidents (HPIs) promptly and communicate impacts to stakeholders
Proactively protect services and products, ensuring monitoring and automated self-healing where possible
Seek necessary approvals and authorizations through project managers as required
Manage internal and external stakeholders, including team members, project managers, service delivery managers, and customers
Participate in leadership and delivery reviews as required
Manage change processes for both project-initiated and BAU service changes, supporting approvals and recommendations
Provide clear and accurate updates to project managers for reporting, surfacing exceptional information promptly
Raise timely awareness of risks, assumptions, issues, and dependencies, liaising with project and service delivery managers as appropriate
Attend implementation forums with team members, ensuring activities are documented and understood
Obtain and communicate impacts for the team, contributing to client responses and proposal documents
Update and control team capacity plans, ensuring accurate data for review cycles
Empower teams to follow training plans and meet future skill demands, contributing to resource and succession planning
Support people management within teams, in line with HR policies

Requirements:

Strong leadership and team management skills, with experience managing medium to large teams
Excellent stakeholder management and relationship-building abilities (internal and external)
Advanced organizational and planning skills, including capacity management and resource forecasting
Proficient in risk, issue, and dependency management across multiple projects and services
Deep understanding of delivery methodologies, including agile and lean practices
Strong financial acumen, with experience in budget control, cost management, and reporting
Effective communication and reporting skills, able to provide clear updates to all levels of stakeholders
Ability to drive continuous improvement and implement best practices in delivery environments
Skilled in managing change processes and supporting both project and business-as-usual (BAU) service changes
Proactive problem-solving and decision-making abilities, able to overcome obstacles and maximize value
Experience in operational support for live services, including incident and problem management
Commitment to developing and empowering teams, supporting training and succession planning

Additional Information:

Job Posted:
January 16, 2026

Work Type:

On-site work

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