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Delivery Manager

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Althaus Digital

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Location:
United Kingdom , Derby

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Category:
Education

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Contract Type:
Not provided

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Salary:

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Job Description:

Inspire and lead a high performing team of Skills Coaches, ensuring apprentices achieve excellence while maintaining top tier quality and compliance. Using data-driven insights and strong leadership, you’ll challenge and support your team, uphold the highest standards, and contribute strategically to our continuous improvement.

Job Responsibility:

  • Manage, drive, and improve the performance of a team of Skills Coaches, setting clear objectives and conducting regular 1:1s
  • Challenge and support coaches in improving Timely Achievement Rates (TAR) and Overall Achievement Rates (OAR)
  • Conduct observations and coaching sessions to support the professional development of the team
  • Champion a culture of high performance and continuous improvement
  • Ensure 100% compliance with ESFA funding rules, EPAO requirements, and Ofsted standards across your team’s caseload
  • Conduct standardisation activities with Skills Coaches, the curriculum team, and IQA to ensure a consistent and high-quality approach across all e-portfolios and delivery
  • Utilise employer/apprentice feedback, EPA reports, and EQA reports as benchmarks for quality improvement
  • Uphold the highest levels of safeguarding and Health & Safety standards at all times
  • Proactively monitor and act on key performance indicators, including withdrawals, out-of-funding (OOF) apprentices, BIL, and Off-The-Job Training (OTJT)
  • Implement timely interventions to mitigate risks and retain apprentices on programme, resolving issues within a 48-hour timeframe
  • Ensure accurate data capture and sharing with the ILR team and appropriate agencies
  • Manage scheduling, registers, and resource allocation to meet learner and customer needs efficiently
  • Co-ordinate End-Point Assessment (EPA) processes to ensure apprentices successfully enter the Gateway on time
  • Carry out regular progress review meetings with curriculum, skills coaches, and business development teams to RAG rate apprentices and collaborate on support strategies
  • Work closely with business development to assist in employer recruitment, resolve issues proactively, and prevent formal complaints
  • Establish effective working relationships across all departments to drive the service level agreement and maximise the learner experience
  • Facilitate 100% attendance at tri-party reviews and maintain positive, proactive communication with employers
  • Co-ordinate and deliver the CPD Training Plan for your team, ensuring their continuous professional development
  • Drive the department’s self-assessment process and contribute to the creation of yearly course reviews
  • Role model the company’s Values in all activities
  • Identify and implement opportunities to drive efficiencies, reduce waste, and achieve value for money

Requirements:

  • Proven experience in a leadership or management role within an apprenticeship or education setting
  • In-depth knowledge of ESFA funding rules, EPA processes, and Ofsted requirements
  • A strong, data-driven approach to performance management
  • Excellent communication, interpersonal, and stakeholder management skills
  • Ability to challenge performance constructively and drive cultural change
  • A commitment to safeguarding and promoting the welfare of learners
What we offer:
  • Generous annual leave package, rising with length of service
  • Your birthday off
  • Full shutdown over Christmas
  • Flexible working options
  • Access to mental health and wellbeing platforms
  • CPD support – grow your own digital skillset with us
  • Regular team-building and social shenanigans
  • Employer supported volunteer scheme to give back to your community
  • Be part of a bold, supportive and OUTSTANDING team

Additional Information:

Job Posted:
January 18, 2026

Expiration:
January 31, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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