Delivery Manager, HSBC

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are currently seeking an experienced professional to join our team in the role of Delivery Manager. WPB Global Transformation Project Managers/Delivery Managers plan, mobilise and direct projects of high complexity and scale from project definition to closure. They are responsible for the end-to-end planning and delivery of one or more projects proactively balancing scope, schedule, budget, risks, team, outcomes and benefits. Projects can be standalone or form part of a programme. They are responsible to support WPB in delivering business outcomes through successful project/programme delivery. They work closely with the Business, Product Owners, Technologies, Programme Managers and Global Portfolio Management Office to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviours.

Job Responsibility:

Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk
Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality
Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in HSBC Change Framework
Identifies and intervenes where there is slippage and variance from plan
Plans and analyses costs, tracking operating and capital spend, and tracks reporting to financial business case commitments
Oversees the tracking of project/s risks/issues/dependencies, assesses the impact on the benefit realisation for the project/s and takes action to minimise impact, actively challenging and removing obstacles
Influences and collaborates with stakeholder and business partners to drive the right project outcomes
Represents the project team at discussions regarding project prioritisation and to create buy-in for risk mitigation and contingency plans
Obtains sponsor and stakeholder buy in to plans, key commitments and changes against baseline as they arise
Obtains sponsor and stakeholder sign-off for deliverables, formally closes project, assesses stakeholder satisfaction, and captures feedback
Captures key learns from each project and feeds back into Global Change Delivery methodologies and best practice
Articulates to stakeholders the targeted benefits and takes joint responsibility for benefits realization
Assesses stakeholder satisfaction and captures feedback
Plans and manages the implementation of the change, to ensure business benefits are realised and that the transition from current state to target state is smooth
Ensures project teams follow quality assurance processes and HSBC Change Framework
Collaborates with stakeholders to define the project strategy and develops a roadmap ensuring all constraints of time/resources are met.

Requirements:

Excellent understanding of the project lifecycle
Excellent understanding of HSBC Change Framework and best practice techniques
Familiar with Agile Ways of Working and tools
A thorough understanding of the purpose, value, culture and fundamentals of Global Change Delivery
Strong understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders
Extensive project management skills and experience of managing large and complex projects
Strong people manager and broad experience in managing large teams of different work streams
Multiple strong examples of the delivery of on time and on budget projects that achieve business case stated outcomes – a driver with bias towards delivery at pace and controlling project outcomes
In depth experience of working in a banking environment and change projects
Good stakeholder management experience, especially impactful communication, influencing and running project governance
Implementation, change management and benefits realization
Planning and Plan Management
Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients
Portfolio Definition and Planning
Process Re-engineering · Risk and Issues Management
Global Mindset
Customer Empathy
Decision Making · Commerciality
Lead Self and Others
Business Analysis and Design
Business Case and Benefits Realisation
Change and Implementation Management
Financial and Budget Management
Tracking, Reporting and Governance
Stakeholder Management
Impactful communication
Resource and Team Management
Delivery at Pace
Embracing change
Achieving excellence
Collaboration
Problem solving and Critical Thinking
Consultancy
Innovation and Idea Management.

Nice to have:

Fluent in Mandarin and Cantonese
Global Mindset
Customer Empathy
Innovation and Idea Management.

Additional Information:

Job Posted:
September 17, 2025

Expiration:
October 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Delivery Manager