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Delivery Manager

Intellias

Location:
Ukraine

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Let's connect people globally! With a first-class team of engineers, Intellias provides and supports top-level services in the telecom sector all over the world. Join in and be among those who create the future of communications!

Job Responsibility:

Responsible for services delivery of all operational services per defined KPIs, SLAs, and other contractual requirements, and is the subject matter expert for Operations Management
Hold responsibility for introducing account-centricity for running smooth operations around integration, services delivery, quality, change, communication, risk, and crisis management
Leads continuous improvement via Root Cause Analysis, Lesson Learned, and Prevention processes
Lead the root cause preparation for production incidents with the technical teams and the review with all stakeholders
Participate in the CAB review meetings and communicate the planned business impact
Maintain the traceability matrix between production incidents, associated defect fixes, and planned deployment/release dates

Requirements:

Bachelor's degree in computer science, Engineering, or a related field (or equivalent experience)
Managerial experience (direct and matrix)
Experience in global IT companies – an advantage
Hands on experience with ITIL process is a plus
Experience with monitoring and logging tools (e.g., Prometheus, ELK stack, Grafana)
Proficiency in English communication, both written and verbal
8+ years of experience
3+ years of experience in the Telecom domain
In-depth applied knowledge of operations management concepts, practices, and procedures in the communications industry
Ability to manage the overall client's operational scope, ensuring continuous and effective services are provided per KPIs, SLAs
Collaborate with cross-functional teams to implement Production Management practices
Accountable for meeting quality objectives
Planning and enabling 24/7 support for client's operational scope
Ability to lead complex and critical issues in production till resolution
Strong problem-solving skills and the ability to work effectively in fast-paced environments
Must have the ability to see the full end-to-end picture, including impact on the customer
Build credibility and relationships, and maintain communication with stakeholders at multiple levels
Lead to resolve escalations with respect to smooth operations
Strong problem-solving skills and the ability to work effectively in fast-paced environments
Familiarity with any similar Business Support System (BSS)
Familiarity with containerization tools like Docker and container orchestration tools like Kubernetes
Practical experience with Unix / Linux Scripting

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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