Delivery Manager

• Oversee the full life cycle of multiple software projects, ensuring timely delivery within scope, budget, and quality standards
• Directly manage projects when required, providing hands-on leadership to ensure successful outcomes
• Supervise Project Managers responsible for individual projects
• Standardize and optimize project processes across the organization while driving continuous improvement in project delivery practices
• Manage budgets, resource allocation, and Client invoicing to ensure alignment with company goals
• Prepare detailed reports, including performance metrics, risk analysis, and project updates for senior Leadership
• Maintain clear and proactive communication with the Clients and internal teams regarding timelines, milestones, and deliverables
• Build and maintain strong, lasting relationships with stakeholders
• Consistently pursue opportunities to enhance CSAT (Customer Satisfaction)
• Identify upsell opportunities and participate in pre-sales activities to drive growth
• Lead negotiations, manage conflicts, and address escalations effectively
• Deliver projects under various contract types, with a focus on fixed-price engagements
• Build and manage distributed software development teams aligned to project and company goals
• Oversee the full employee cycle (staffing, onboarding/offboarding, rotations, assignments, releases)
• Ensure teams understand and align with the Customer’s business needs
• Collaborate with HR on performance evaluations and salary reviews
• Foster collaboration and drive initiatives to improve employee satisfaction (eSAT)
• Report directly to the Account Manager with regular project updates and insights
• Drive efficiency to enhance service delivery and optimize cost and time
• Mentor Project Coordinators and Project Managers, providing guidance and coaching
• Contribute to Project Management competency initiatives

• A minimum of 5 years of commercial experience in IT Project Management within an outsourcing environment
• Proven track record of managing multiple projects successfully
• Experience in business development, upselling, and stakeholder management
• Strong understanding of SDLC and project management methodologies, including scaled frameworks (e.g., SAFe, LeSS)
• Experience with different contract types, especially end-to-end fixed-price projects
• Proficiency in budget forecasting, resource allocation, cost-benefit analysis, and quality-related cost impact
• Requirements management skills (writing clear functional and non-functional user stories) or willingness to learn
• Ability to coach and mentor distributed teams in Scrum and/or other Agile frameworks
• Experience working in international environments
• Proficiency with standard project management tools
• Strong sense of ownership and accountability
• Excellent leadership and critical thinking skills
• Ability to self-direct with proper risk and issue escalation
• Adaptability and ability to learn evolving processes and requirements quickly
• Proactive approach and strong communication & interpersonal skills
• English level – Upper-Intermediate or higher

Technical background (QC Engineer, Software Engineer, or Support Engineer)

• Remote-first work model with flexible working hours (we provide all equipment)
• Comfortable and fully equipped offices in Lviv and Rzeszów
• Competitive compensation with regular performance reviews
• 18 paid vacation days per year + all state holidays
• 12 days of paid sick leave per year without a medical certificate + extra paid leave for blood donation
• Medical insurance with an affordable family coverage option
• Mental health program which includes free and confidential consultations with a psychologist
• English, German, and Polish language courses
• Corporate subscription to learning platforms, regular meetups and webinars
• Friendly team that values accountability, innovation, teamwork, and customer satisfaction
• Inclusive environment where everyone feels valued and treated equally. We proudly partner with VeteranHub to support Ukrainian veterans
• We are committed to supporting Ukraine and actively participate in charity initiatives