Delivery Manager

• Provide direction to a team of IT Project Managers
• Provide guidance and mentoring to staff
• Handle and Coordinate with Other Teams and vendors to resolve P1 and P2 incidents
• Track the Incidents and ensure no SLA’s are breached
• Serve as single point of contact for customer’s report delivery/program manager
• Monitor and control daily progress, and help resolve obstacles as they arise
• Generate and implement ideas to continuously improve process efficiency
• Work closely with customer on clear prioritization and help team stay focussed on top priority items
• Estimates feasibility, time and effort of projects and tasks via the Project Portfolio Management committee
• Supports projects through appropriate resource assignments
• Guides and monitors projects and tasks to successful completion
• Maintains procedures and processes to ensure quality control
• Sets team goals and prioritizes tasks to align with company and department objectives and communicates these goals to team members
• Measures progress and results of team performance
• Ensures that project managers understand and follow best practices for software development and project management
• Recommends, develops and implements repeatable project management processes and best practices
• Manages all aspects of team staffing including hiring, employee retention, employee development and training
• Assists staff in maintaining constant communication with customers, both internal and external, to facilitate analysis and troubleshooting to ensure the highest levels of customer satisfaction
• Provides status reports to Management as appropriate, highlighting risks and issues
• Helps prepare and manage budget
• Coaches and mentors other IT Project Managers in lean/Agile methods
• Drives servant leadership and coaches other IT Project Managers on this quality
• Empowers the teams to be self-organizing
• Empowers the teams and stakeholders to make decisions
• Measures and reports progress frequently using agile metrics
• Creates Product Roadmap and Release Plan in partnership with POs and IMs
• Leads coordinating practices in Agile methods such as Release Planning, Iteration Planning, Grooming etc
• Coaches and assists Product Owners in prioritization, 3-Amigo Reviews and other PO activities
• Leads and facilitates Scrum of Scrums with related projects/teams
• Develops and maintains project charters, detailed project plans, weekly status updates and provides problem resolution
• Creates and maintains WBS, RACI, Stakeholder Register and detailed Project Management plan
• Manages dependencies across projects
• Performs Root Cause Analysis
• Leads in the establishment and facilitation of internal IT project

• Minimum 10 years related experience including a minimum of 3+ years of planning, leading and maintaining high quality, projects
• Critical thinker
• Demonstrated problem solving techniques
• Strong verbal and written communication skills
• Health Care Payor Experience Required
• IT, Project/Program Management experience
• Bachelors - Computer and Information Science (Preferred)
• CSM - Certified Scrum Master - Enterprise (Preferred)
• PMP - Project Management Professional - Enterprise (Preferred)
• Experience leading global 24x7, ITIL based healthcare operations teams
• US healthcare experience (nice to have)
• Minimum 10 years of experience in IT project management
• Strong emphasis on Agile methodologies and healthcare operations
• Excellent problem-solving and communication skills

US healthcare experience

• Opportunities for professional growth
• Part of an inclusive, adaptable, and forward-thinking organization