Delivery Manager - Digital Job at Vista Group (Cape Town)

Job Description

As a Delivery Manager in our Digital Delivery team, you will be accountable for the end-to-end delivery of complex, customer-facing digital initiatives across websites and mobile applications. You will act as a key delivery partner to our customers, working closely with their Project Managers, Programme Leads, QA leads, and business stakeholders to ensure clarity, alignment, and predictable outcomes. You will bring structure and momentum to delivery by maintaining high-quality documentation, proposing and embedding effective delivery processes, and ensuring strong alignment across internal Product, Engineering, QA, and Delivery teams. This role also includes mentoring junior Project Managers as they grow into Delivery Manager roles. Reporting to the Director of Digital Delivery, you will operate with a high degree of autonomy and accountability, representing Digital Delivery confidently in customer and senior stakeholder forums.

Job Responsibility

Own end-to-end delivery of web and mobile app initiatives for customers, from planning through to release
Act as a primary customer-facing delivery lead, working with client-side Project Managers, Programme Leads, QA leads, and stakeholders
Maintain accurate, up-to-date delivery artefacts including plans, timelines, RAID logs, scope, and status reporting
Propose, implement, and continuously improve delivery processes across internal and customer teams
Work in close alignment with Engineering Managers, Product Managers, QA leads, and Business Analysts to ensure delivery readiness and shared understanding
Proactively manage risks, dependencies, and scope changes, escalating clearly and early
Facilitate effective delivery ceremonies, checkpoints, and governance forums
Mentor and coach junior Project Managers, supporting their progression into Delivery Manager roles
Ensure effective and consistent use of delivery tools including Wrike and Jira
Communicate clearly and confidently in writing and verbally, tailoring messages to technical and non-technical audiences

Requirements

At least 3 years experience as a Digital Delivery Manager or Senior Project Manager delivering customer-facing web and mobile solutions
Strong experience working in Agile delivery environments using Scrum and or Kanban
Demonstrated experience managing complex stakeholder groups, including customer Programme Leads and Project Managers
Strong working knowledge of Wrike and Jira
Experience partnering closely with Engineering, Product, and QA leadership
Excellent written and verbal communication skills, with confidence leading customer-facing discussions
Experience mentoring or coaching less senior delivery roles
We are only considering applicants with an existing right to work in South Africa, without the need for employer sponsorship

Nice to have

Experience delivering digital platforms at scale
Experience working with distributed or global teams

What we offer

Rest & Relax Fridays - Finish at lunch time on Friday but get paid for the full day
Annual volunteer day
Employee Rewards and Benefits with Perkbox
Medical Insurance / Medical Aid (after qualifying period)
Employee Assistance Programme Service
Paid Sick leave
5 days bereavement leave per year
On-Site Breakfast Bar

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Delivery Manager - Digital

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